Tommie Benn
Macedonia,OH
Summary
Consistent professional with substantial experience in Restoration industry and expertise in Mitigation and Mold. Proficient in Xactimate and Drybook. Committed to boosting production, decreasing costs and increasing efficiency.
Overview
6
6
Certifications
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Operations Manager
Servpro
Valley City, OH
04.2010 - 04.2021
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Crew Chief
Servpro
Bedford Heights, OH
04.2000 - 04.2010
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
Education
High School Diploma -
South High School
Cleveland, OH 09.1994 - 06.1998
Skills
Work flow planning
Staff Management
New product introductions strategies
Natural leader
Unsurpassed work ethic
Employee relations and conflict resolution
Project Management
Certification
Lead Safe, ProActive
Timeline
Lead Safe, ProActive
02-2020
Lead safe, TSI
02-2015
ASD, IICRC
10-2014
Bio Hazard, Amdecon
02-2013
Operations Manager
Servpro
04.2010 - 04.2021
Carpet Cleaning, IICRC
09-2000
WTR, IICRC
08-2000
Crew Chief
Servpro
04.2000 - 04.2010
High School Diploma -
South High School
09.1994 - 06.1998