Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Tommie Benn

Macedonia,OH

Summary

Consistent professional with substantial experience in Restoration industry and expertise in Mitigation and Mold. Proficient in Xactimate and Drybook. Committed to boosting production, decreasing costs and increasing efficiency.

Overview

6
6
Certifications
4
4
years of post-secondary education
21
21
years of professional experience

Work History

Operations Manager

Servpro
Valley City, OH
04.2010 - 04.2021
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

Crew Chief

Servpro
Bedford Heights, OH
04.2000 - 04.2010
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.

Education

High School Diploma -

South High School
Cleveland, OH
09.1994 - 06.1998

Skills

    Work flow planning

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Certification

Lead Safe, ProActive

Timeline

Lead Safe, ProActive

02-2020

Lead safe, TSI

02-2015

ASD, IICRC

10-2014

Bio Hazard, Amdecon

02-2013

Operations Manager

Servpro
04.2010 - 04.2021

Carpet Cleaning, IICRC

09-2000

WTR, IICRC

08-2000

Crew Chief

Servpro
04.2000 - 04.2010

High School Diploma -

South High School
09.1994 - 06.1998

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Tommie Benn