Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tommie Benn

Maple,OH

Summary

Consistent professional with substantial experience in Restoration industry and expertise in Mitigation and Mold. Proficient in Xactimate and Drybook. Committed to boosting production, decreasing costs and increasing efficiency.

Overview

1
1
Certification
26
26
years of professional experience

Work History

Operations Manager

Servpro
Valley City, OH
04.2010 - 04.2021
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Developed project management roadmap to define project objectives, timelines and milestones.

Crew Chief

Servpro
Bedford Heights, OH
04.2000 - 04.2010
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.

Chemical Operator

Valtris Specialty Chemicals
Cleveland, OH
07.2021 - Current

Education

High School Diploma - undefined

South High School
Cleveland, OH
06-1998

Skills

  • Work flow planning
  • Staff Management
  • New product introductions strategies
  • Natural leader
  • Unsurpassed work ethic
  • Employee relations and conflict resolution
  • Project Management

Certification

  • 2020-02 Lead Safe, ProActive
  • 2015-02 Lead safe, TSI
  • 2014-10 ASD, IICRC
  • 2013-02 Bio Hazard, Amdecon
  • 2000-09 Carpet Cleaning, IICRC
  • 2000-08 WTR, IICRC

Timeline

Chemical Operator

Valtris Specialty Chemicals
07.2021 - Current

Operations Manager

Servpro
04.2010 - 04.2021

Crew Chief

Servpro
04.2000 - 04.2010

High School Diploma - undefined

South High School