Consistent professional with substantial experience in Restoration industry and expertise in Mitigation and Mold. Proficient in Xactimate and Drybook. Committed to boosting production, decreasing costs and increasing efficiency.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Operations Manager
Servpro
Valley City, OH
04.2010 - 04.2021
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Built relationships with customers and managed accounts to drive revenue and profit.
Developed project management roadmap to define project objectives, timelines and milestones.
Crew Chief
Servpro
Bedford Heights, OH
04.2000 - 04.2010
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.