TOMMIE SLAY
Fultondale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
48
48
years of professional experience
Work History
RET Customer Service Specialist
Protective Life Insurance Company
Birmingham
06.2017 - Current
- Assisted customers with policy inquiries and claims processing.
- Guided clients through insurance options and coverage details.
- Maintained accurate customer service records in company database systems.
- Educated clients on policy terms, conditions, and benefits.
- Handled incoming calls and emails promptly and courteously.
- Resolved customer complaints effectively and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
LifeLine Specialist and Team Lead
Regions Financial
Birmingham
01.2007 - 09.2015
- Answering calls from agents within our department varying from policy and procedure to operational issues
- Work daily gathering information for system upgrades and communicating that information to the production area
- After promotion to Team Lead, supervised 8 other agents on a daily basis within our department
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
FSS and Teller
Regions Financial
Meridian
05.2001 - 12.2006
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Balanced cash drawers at the beginning and end of shifts.
- Promoted bank products and services to clients effectively.
- Maintained compliance with banking regulations and policies.
- Handled customer complaints and resolved issues promptly.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Assisted customers in opening new accounts and completing required paperwork.
- Maintained accurate records of all transactions and customer interactions.
Assistant Customer Service Manager
Fairbanks Scales
Meridian
03.1995 - 05.2001
- Worked closely with sales reps to help make product choices and resolving replacement part issues
- Typed shipping invoices/work orders
- Scheduled outgoing shipments and coordinated a scheduled day for production
- Started as a receptionist, then promoted to Junior Buyer, and finally to Assistant Customer Service Manager
Salesperson
Dillards Department Store
Meridian
10.1997 - 01.2001
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store displays and ensured merchandise was organized and visually appealing.
- Processed customer transactions accurately using point-of-sale systems.
CCU Unit Secretary
Jeff Anderson Memorial Regional Hospital
Meridian
12.1994 - 10.1997
- Duties included but not limited to CCU but also worked other areas if needed such as ER and ICU
- Scheduled appointments and coordinated communication between patients and medical staff.
- Assisted in maintaining office supplies and ordered necessary materials for operations.
- Provided clerical support by answering phones and directing calls to appropriate departments.
- Collaborated with healthcare team to facilitate smooth patient admissions and discharges.
- Managed the front desk area ensuring neatness at all times.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Part time
Restaurant Manager
Taco Bell Restaurant
Meridian
06.1980 - 10.1994
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and supervised team members on service standards.
- Coordinated inventory management and restocking of supplies.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Implemented safety protocols to maintain a clean work environment
- Ensured compliance with health regulations and company policies.
- Handled customer inquiries and resolved complaints effectively.
- Monitored food quality and presentation to meet brand standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Hired as assistant manager but promoted within first year to manager.
Cashier
Superstop Convenience Store
Meridian
10.1979 - 05.1980
- Stocked inventory
- Balanced daily paperwork
- Prepared deposits
- Processed customer transactions accurately using point-of-sale system.
- Maintained clean and organized checkout area for efficient service.
Breakfast Manager
McDonald's Restaurant
Meridian
04.1977 - 10.1979
- Coordinated inventory management and restocked breakfast supplies as needed.
- Assisted in recruiting, interviewing, and hiring new staff members.
- Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
- Conducted periodic audits of cash register transactions to verify accuracy of sales figures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Hired as closing cashier and promoted to manager
- Supervised breakfast preparation and ensured food quality standards were met.
Education
Associate Degree - Hotel/Motel-Restaurant Technology
Meridian Community College
Meridian , MS 09.1976 - 12/1978
Skills
- Business equipment
- Copiers and fax machine
- Excel
- OutLook
- Word
- Power Point
- Cash registers
- Adding machine
- Money handling
- Call Center Communication
- Claims processing
- Customer relationship management
- Record maintenance
- Problem resolution
- Insurance knowledge
- Complaint resolution
- Adaptability
- Telephone etiquette
- Technical troubleshooting
- Clerical support
- Multitasking and organization
Activities
Church Board of Directors and Trustee
Women Ministry Administrator
Timeline
RET Customer Service Specialist
Protective Life Insurance Company
06.2017 - Current
LifeLine Specialist and Team Lead
Regions Financial
01.2007 - 09.2015
FSS and Teller
Regions Financial
05.2001 - 12.2006
Salesperson
Dillards Department Store
10.1997 - 01.2001
Assistant Customer Service Manager
Fairbanks Scales
03.1995 - 05.2001
CCU Unit Secretary
Jeff Anderson Memorial Regional Hospital
12.1994 - 10.1997
Restaurant Manager
Taco Bell Restaurant
06.1980 - 10.1994
Cashier
Superstop Convenience Store
10.1979 - 05.1980
Breakfast Manager
McDonald's Restaurant
04.1977 - 10.1979
Associate Degree - Hotel/Motel-Restaurant Technology
Meridian Community College
09.1976 - 12/1978