Tommy Boshkovski

With proactive experience in transportation management, logistics, and supply chain management I'm leading my company in direction of providing excellence in customer service and building storng long term relationships with our customers. Part of daily operations include the following:

• Planning: Planning and directing the activities related to dispatching, routing, tracking, and procuring
• Staffing: Managing the staff, including truck drivers and logistics coordinators
• Safety: Ensuring compliance with transportation safety rules, policies, union contracts, and government regulations
  Research: Investigating transportation costs and methods
• Communication: Developing relationships with key origins and delivery distribution centers
• Compliance: Ensuring the company complies with all legal obligations for interstate and intrastate shipping
• Training: Organizing training sessions for employees
• Records: Maintaining records
  Logistics software: Handling logistics software
  Safety audits: Conducting safety audits

Managing the office of world renowned Dr. Constantino Mendia. Dr. Mendieta is globally recognized as the pioneer of the "Brazilian Butt Lift" or BLL technique he is actively performing the procedure and is known as one of the first doctors who started this invasive surgery to later became popular all arround the world. 70% of his patients are "out of town" traveling to Miami to perform the procedure with him. Including well known world celebrities.

• Operating daily business activities efficiently and overseeing overall patient satisfaction.
• Achieving daily, weekly, and monthly revenue goals.
• Managing a team of 15-20 FTEs to maximum productivity.
• Daily accounting for previous day’s revenue (cash, credit card, check, financing).
• Calculating Surgeon’s fees.
• Providing price quotes on procedures.
• Overall accountability for office functions
• Overseeing staff and physician schedules.
• Managing staff and ensuring effective teamwork throughout the office.
• Planning Proactively.
• Interview, hire, and train new employees as needed.
• Coach team members to maximize their effectiveness to be able to achieve the highest possible level of patient service.
• Processing payroll and responsible for overseeing each team member’s hours to ensure that overtime pay is kept to a minimum.
• Periodically review all vendor contracts to ensure that the best possible deal has been negotiated for Doctors Plastic Surgery.
• Create aggressive and realistic revenue goals and ensure that those goals are being met/exceeded.
• Responsible for the overall look and appearance of the center.

Coral Gables Executive Physicians is well established family owned concierge and boutique style internal medicine practice. Providing direct care to local executives and is accessible to the public as well. The practice operates with cutting edge technology and is known as one of the first doctors offices in the area to transition from traditional to "electronic medical records" Most of patients are "self pay" or out of pocket. Although the office conveniently assists in providing the patient with all the necessary documentation for Insurance claims as well. The main value to the patients is direct care. The patients are welcomed stricly by appointments they spend more time with their doctor and are able to build and keep strong doctor-patient relationships.

Daily operations include the following:

• Oversee Operations: Manage and coordinate day-to-day operations of the medical office, including appointment scheduling, patient registration, medical records management, and facility maintenance, to ensure efficient and seamless service delivery.
• Supervise Office Staff: Recruit, hire, train, and supervise administrative and support staff, such as receptionists, medical billers, and medical assistants, to ensure adequate staffing levels, performance standards, and compliance with policies and procedures.
• Manage Financial Operations: Monitor and manage financial operations, including billing, coding, insurance claims processing, and accounts receivable/payable, to optimize revenue cycle management and financial performance of the medical practice.
• Implement Policies and Procedures: Develop, implement, and enforce office policies, procedures, and protocols to maintain compliance with regulatory requirements, privacy laws, and professional standards, ensuring quality, safety, and confidentiality in patient care delivery.
• Facilitate Patient Care: Ensure smooth patient flow and provide excellent customer service by addressing patient inquiries, resolving complaints, and facilitating communication between patients, healthcare providers, and staff members to promote positive patient experiences and satisfaction.
• Coordinate Provider Schedules: Coordinate physician and staff schedules, patient appointments, and facility resources to optimize provider productivity, minimize wait times, and maximize patient access to care while maintaining scheduling accuracy and efficiency.
• Support Quality Improvement: Participate in quality improvement initiatives, performance evaluations, and staff training programs to enhance operational efficiency, patient safety, and quality of care delivery, fostering a culture of continuous improvement and excellence.
• Maintain Compliance: Stay abreast of changes in healthcare regulations, reimbursement policies, and industry trends, and ensure adherence to legal and regulatory requirements, accreditation standards, and organizational policies to mitigate risks and maintain compliance.

Started as J1 student program to later transition to H1B work visa. I was hired overseas in my home country together with a group of students from different countries initially as as seasonal workers and Interns.

• Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the hotel.
• Worked as an hourly employee in different areas such as front desk. The recreation department pool and beach server, The bar and and fine dining restaurant and as needed as staff for large Banquets events.
• Assisted in the development of marketing campaigns, resulting in increased brand awareness and customer engagement.
• Provided exceptional customer service, resolving issues promptly and ensuring customer satisfaction.