Tommy Crow
Grants,NM
Summary
Dedicated professional with extensive experience in embalming techniques and grief support. Committed to ensuring dignified services and regulatory compliance in all aspects of funeral planning.
Overview
2024
2024
years of professional experience
Work History
Owner
Compassion Mortuary
Grants, New Mexico
04.2004 - 10.2023
- Prepared deceased individuals for burial or cremation, following established protocols for dignity and respect.
General Manager
Rollie Mortuary
Gallup, New Mexico
03.1990 - 03.2004
- Directed daily operations of the funeral home and service offerings.
- Managed staff scheduling and training to ensure service excellence.
- Oversaw compliance with local regulations and industry standards.
- Developed community outreach programs to enhance public relations.
- Coordinated logistics for funeral services and memorial events.
- Implemented cost-effective strategies for resource management.
- Fostered a supportive environment for grieving families and staff.
- Maintained inventory of supplies and equipment for operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
District Supervisor
Thritway
Farmington, NM
1987 - 01.1989
- Supervised daily operations and staff activities across multiple locations.
- Ensured compliance with safety and company policies through regular audits.
- Coordinated training sessions for new employees on operational procedures.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
- Resolved customer inquiries and complaints to maintain service quality.
Asst Supervisor
Allsups Convience Store
Gallup, New Mexico
03.1982 - 04.1987
Part Owner
Crow Enterprises
Santa Rosa, NM
06.1972 - 04.1978
Education
Associate of Applied Science - General
UNM
Gallup, NM05-1991
Mortuary Science - Mortuary
Dallas Institute of Funeral Service
Dallas, Texas02-1990
High School Diploma -
Santa Rosa High
Santa Rosa, NM05-1972
Skills
- Mortuary science
- Embalming techniques
- Preparation protocols
- Funeral planning
- Regulatory compliance
- Customer relationship management
- Grief support
Affiliations
Past President of Kiwanis of Gallup, NM, Served on State Board of Funeral Service, appointed by Gov. Susanna Martinez, Served as Hearing Judge of Funeral Board appointed by Gov. Gary Johnson.
Timeline
Owner
Compassion Mortuary
04.2004 - 10.2023
General Manager
Rollie Mortuary
03.1990 - 03.2004
Asst Supervisor
Allsups Convience Store
03.1982 - 04.1987
Part Owner
Crow Enterprises
06.1972 - 04.1978
District Supervisor
Thritway
1987 - 01.1989
Associate of Applied Science - General
UNM
Mortuary Science - Mortuary
Dallas Institute of Funeral Service
High School Diploma -
Santa Rosa High