Melanie Hines
DeKalb,IL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
Spirit Halloween Store
South Elgin, Illinois
07.2022 - 12.2024
- Oversaw daily store operations and maintained consistent workflow.
- Managed inventory levels and organized stockroom for efficient access.
- Trained and supervised team members on customer service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints effectively and promptly.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Private Nanny
Family Business
Elgin, IL
04.2017 - 06.2022
- Provided daily care and supervision for children in a family-oriented environment.
- Planned and organized engaging activities to support child development and learning.
- Managed children's schedules, including school, playdates, and extracurricular activities.
- Prepared nutritious meals while accommodating dietary restrictions and preferences.
- Maintained a safe, clean, and nurturing environment for children to thrive in.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Education
Associate of Applied Science - Mortuary Science
Worsham College of Mortuary Science
Wheeling, IL 05.2022 - 09.2023
Skills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Team leadership
- Loss prevention
- Effective communication
- Problem solving
- Time management
- POS systems
- Grief counseling
- Attention to detail
- Empathy
- OSHA regulations
- Regulatory compliance
- Sales and marketing
- MS word, excel, and outlook
- Sales
- Mortuary operations
- Record keeping
- Mortuary science
- Biohazard management
- Interpersonal skills
- Human Anatomy Understanding
- Safety supervision
- Child development
- CPR training
- Early childhood development
Timeline
Store Manager
Spirit Halloween Store
07.2022 - 12.2024
Associate of Applied Science - Mortuary Science
Worsham College of Mortuary Science
05.2022 - 09.2023
Private Nanny
Family Business
04.2017 - 06.2022