Tommy Cruz
Queens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Selling Manager
American Eagle Outfiters
01.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses to grow business operations and boost profits.
- Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Senior Brand Ambassador ( Cash Lead )
American Eagle Outfiters
07.2022 - 01.2023
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- manage cashiers and counted register
Sales Associate
Zara
05.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Hair Salon Manager
Peluqueria Internacional
04.2018 - 06.2020
- Promoted business through marketing initiatives and use of social media.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Maintained general appointment calendar and set shift schedules.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Education
Associate of Science - Cosmetology
Ies A Pinguela
Galicia, Spain05.2020
Cosmetology License
Ies A Pinguela
Galicia , Spain05.2020
Skills
- Business Development
- Brand Development
- Marketing Strategy
- Visual Merchandising
- Styling
- Detail Oriented
- fluency in both English & Spanish
Timeline
Senior Brand Ambassador ( Cash Lead )
American Eagle Outfiters
07.2022 - 01.2023
Selling Manager
American Eagle Outfiters
01.2022 - Current
Sales Associate
Zara
05.2021 - 06.2022
Hair Salon Manager
Peluqueria Internacional
04.2018 - 06.2020
Associate of Science - Cosmetology
Ies A Pinguela
Cosmetology License
Ies A Pinguela
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