TOMMY JAMES PULIDO HERRICHT
San Diego,CA
Summary
Seasoned professional with a proven track record at Nordstrom in enhancing customer retention and sales through empathy and active listening. Skilled in CRM/POS/AS400 software, adept at staff training and development. Demonstrated ability to resolve complaints efficiently, boosting satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Service Experience / Sales
Nordstrom
San Diego, CA
08.2021 - 12.2024
- Built a strong understanding of client needs, and developed a loyal clientele.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved escalated customer issues in a timely manner by addressing root causes and providing solutions.
Front End / Optician
Costco Wholesale Corp
San Diego, CA
07.2017 - 07.2021
- Received HIPPA certification (2017)
- Precisely measured and recorded customer specifications, ensuring flawless eyewear customization.
- Pulled patient insurance information, placed corrective lenses orders and handled patients via number system.
- Performed routine maintenance and calibration of optical instruments.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Customer Service Associate
In-N-Out Burger
San Diego, CA
09.2014 - 11.2017
- Contributed to team goals by delivering exceptional customer service, consistently exceeding service targets.
- Skillfully managed customer concerns, ensuring a seamless and positive dining experience through effective problem-solving.
- Handled cash register operations accurately during peak times.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Chief Coordinator
Discount Tire
San Diego, CA
05.2012 - 09.2014
- Managed administrative processes, and prepared key reports and documentation.
- Demonstrated versatility by performing technical services such as tire rotations and balancing, enhancing vehicle safety and performance.
- Optimized workflows by evaluating employee strengths and aligning them with business demands.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
Education
San Diego Miramar College / Palomar College
San Diego, CA01.2025
High School Diploma -
Mt. Carmel High School
San Diego, CA01.2012
Skills
- Customer retention strategies
- Sales support
- Empathy and active listening
- CRM/POS/AS400 software proficiency
- Staff training and development
- Complaint handling
- Flexible and adaptable
- Data Entry (>65 WPM)
Timeline
Service Experience / Sales
Nordstrom
08.2021 - 12.2024
Front End / Optician
Costco Wholesale Corp
07.2017 - 07.2021
Customer Service Associate
In-N-Out Burger
09.2014 - 11.2017
Chief Coordinator
Discount Tire
05.2012 - 09.2014
San Diego Miramar College / Palomar College
High School Diploma -
Mt. Carmel High School
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