Thomas Hicks
Lawrence
Summary
Seasoned professional with a proven track record in security and behavioral support, notably at the Douglas County Juvenile Detention Center. Expert in de-escalation techniques and security enforcement, I excel in creating safe environments through integrity and proactive problem-solving. Achievements include significantly reducing the negative outcome of conflicts through deescalation, fostering positive relationships, and demonstrating both hard and soft skills essential for high-stakes environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer
Douglas County Juvenile Detention Center
06.2022 - 12.2024
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Improved facility safety by conducting thorough and consistent security checks.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
Bouncer
Stuey Mcbrew's
11.2019 - 12.2024
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
Human Resources Security Guard
GardaWorld Security
11.2021 - 01.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Behavioral Support Technician
Arc Of The Ozarks
01.2020 - 08.2021
- Utilized variety of methods, skills and tools to provide direct behavior support to clients on caseload.
- Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention strategies.
- Provided crisis intervention support, effectively minimizing harm and promoting safety for all involved parties.
- Reduced instances of disruptive behavior through de-escalation techniques and positive reinforcement strategies.
- Developed strong rapport with clients, fostering trust and open communication that facilitated behavioral improvements.
Education
High School Diploma -
Lee's Summit High School
400 SE Blue Pkwy, Lee's Summit MO 6406305-2019
Skills
- Crowd control
- Physical strength
- Patience and tolerance
- Integrity and honesty
- Restraint techniques
- De-escalation techniques
- Security enforcement
- Security procedures
Certification
- CPR/AED Certification
Timeline
Juvenile Correctional Officer
Douglas County Juvenile Detention Center
06.2022 - 12.2024
Human Resources Security Guard
GardaWorld Security
11.2021 - 01.2022
Behavioral Support Technician
Arc Of The Ozarks
01.2020 - 08.2021
Bouncer
Stuey Mcbrew's
11.2019 - 12.2024
- CPR/AED Certification
High School Diploma -
Lee's Summit High School
Similar Profiles
Jason JonesJason Jones
Correctional Officer at St. Clair County Juvenile Detention CenterCorrectional Officer at St. Clair County Juvenile Detention Center
San Juanita MartinezSan Juanita Martinez
Youth Advisor at Garza County Juvenile Detention CenterYouth Advisor at Garza County Juvenile Detention Center
Timi BranumTimi Branum
Registered Nurse at Oklahoma County Juvenile Detention CenterRegistered Nurse at Oklahoma County Juvenile Detention Center