TOMMY MAYFIELD
Queens,NY
Summary
I am a 13-year servant leader, with strong time management, business acumen, goal-oriented and keen eye to detail, size, and scope. I am seeking to leverage my overall experience in leading a team of professionals. I look forward to expanding my leadership skills, fostering trust, and applying competencies and disciplines within the organization. My experience spans across AW/BW operations, hospitality with a leading edge, anticipating the customers need and creating memorable moments. Whereas training, managing and procurement in driving sustainable results, safety first culture and building rapport with all levels of leadership.
Overview
17
17
years of professional experience
Work History
Field Service Manager
Delta Air Lines Inc.
New York, New York
05.2012 - Current
- Responsible for complying with all safety parameters to ensure a seamless customer experience
- AIC support PSA staffing, operation escalations, facilitate task and collaborate with OSM's
- Served as AW trainer increasing employee skills and understanding of all ticking and gate functions
- Championed LAX Michel Jackson Halloween Flash Mob as a station team collaboration
- Participated and served as videographer at the LAX HFH team and community build
- Implemented 'Gaming at the Gates' customer interaction during IROP's increasing NPS
- Recognized over twenty times for Going Above and Beyond within the operation
- RTSM: delegate task for all team members, ensuring task acknowledgement and potential conflicts
- FSM: Investigated customer complaints related to quality control issues in the field.
- FSM: Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
- FSM: Ensured compliance with safety regulations while performing duties in the field.
At Your Service Runner
Marriott LA Live
Los Angeles
01.2016 - 01.2018
- Ensured customers had an exceptional experience throughout their stay, and resolved escalations
- Served as a concierge in securing and handing customers luggage upon arrival and departure
- Maintained customer check-in process as a front desk host and served complimentary beverages
- Oversaw budget and staffing parameters of 30-40 employees per shift to support various locations
Warehouse Package Handler
United Parcel Service
Los Angeles
01.2008 - 01.2014
- Organized, sorted mail for customer delivery and prioritized routes for 10-15 drivers
- Oversaw training initiatives to ensure dangerous goods for ground and air freight shipments
- Maintained inventory of supplies and reconciled shipments that were
- Served as customer relations manager, facilitated meetings, and reported out performance
Education
Aircraft Technician -
West LA College
01.2018
Sociology -
Chaffey College
01.2002
Community Service
Habitat For Humanity, Los Angeles, 01/01/19, 12/31/21
Leadership Development
9/10, 8/10, 9/10, 10/10
Timeline
At Your Service Runner
Marriott LA Live
01.2016 - 01.2018
Field Service Manager
Delta Air Lines Inc.
05.2012 - Current
Warehouse Package Handler
United Parcel Service
01.2008 - 01.2014
Aircraft Technician -
West LA College
Sociology -
Chaffey College