Tommy Ngo
Houston,TX
Summary
As a Store Manager with a proven track record at Tiff's Treats, excelling in customer service and operational efficiency. Skilled in recruiting, problem-solving, leadership, operations and inventory control, I implemented strategies that boosted sales revenue, enhanced team performance and fostering strong customer relations while optimizing processes for improved outcomes. Experienced professional with over a decade in management, construction, logistics, technical skills, and customer service. Committed to lifelong learning as well as contributing to team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Tiff's Treats
11.2017 - Current
- Oversaw daily operations, ensuring exceptional customer service and product quality.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Developed promotional strategies that increased customer engagement and sales revenue.
- Travel to support business growth and ensure compliance with company policies.
Independent Contractor
Contractor
09.2012 - 01.2020
- Managed project timelines and deliverables to ensure client satisfaction.
- Implemented process improvements that increased operational efficiency for contractors.
- Performed tile cutting, framing, brick laying, glass installation, and HVAC technician duties.
- Operated forklifts, drove trucks, inventory products and managed material orders.
- Assisted Project Manager with project coordination.
Merchandise/Warehouse Stocker
Pepsi Bottling Co.
10.2013 - 04.2014
- Managed inventory organization to optimize space and enhance accessibility for all stock items.
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse environment.
- Conducted regular inspections of equipment and storage areas to ensure compliance with safety protocols.
- Collaborated with team members to streamline stocking processes, reducing time spent on replenishment tasks.
Night Manager
Club Nuestra Raza
10.2012 - 06.2013
- Supervised nightly operations, ensuring compliance with safety and health regulations.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels, optimizing stock availability for peak hours.
- Resolved guest issues promptly, enhancing overall customer satisfaction.
Group Supervisor
Brockton Resource Center
10.2011 - 01.2012
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Optimized resource allocation for improved project outcomes and streamlined operations.
- Supported healthcare providers during examinations, facilitating efficient patient flow and care delivery.
- Maintained cleanliness and organization of clinical areas, adhering to safety protocols and infection control standards.
1371 Combat Engineer
USMC
06.2007 - 02.2010
- Led project teams in planning and executing civil engineering initiatives.
- Developed and maintained project schedules to ensure timely completion.
- Collaborated with team members to execute tactical maneuvers during training exercises and missions.
- Conducted reconnaissance and surveillance to gather intelligence on enemy positions and movements.
- Adhered to safety protocols while performing drills, ensuring compliance with military regulations.
- Enforced safety protocols to ensure compliance with OSHA regulations and minimize workplace hazards.
Education
No Degree - Civil Engineering
Riverside Community College
Riverside, CAHigh School Diploma -
La Sierra High
Riverside06-2007
Skills
- Analytical thinking
- Operations management
- Customer relations
- Multitasking and organization
Certification
Texas Food Manager
Timeline
Store Manager
Tiff's Treats
11.2017 - Current
Merchandise/Warehouse Stocker
Pepsi Bottling Co.
10.2013 - 04.2014
Night Manager
Club Nuestra Raza
10.2012 - 06.2013
Independent Contractor
Contractor
09.2012 - 01.2020
Group Supervisor
Brockton Resource Center
10.2011 - 01.2012
1371 Combat Engineer
USMC
06.2007 - 02.2010
No Degree - Civil Engineering
Riverside Community College
High School Diploma -
La Sierra High