Tommy Nguyen
Saint Paul,United States
Summary
Results-driven Technical Alignment Manager at Metro Sales Inc. with expertise in project management and customer relationship management. Spearheaded SharePoint migration, enhancing client efficiency and driving a 20% revenue increase. Adept at process improvement and team coaching, leveraging Agile methodologies to elevate performance and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Alignment Manager
Metro Sales Inc.
Burnsville, MN
06.2023 - Current
- Conduct standards and alignment reviews across client environments.
- Lead process improvements, new hire training, and team coaching to improve performance and customer satisfaction by 30%.
- Develop and maintain technical documentation for customer environments.
- Provide proactive recommendations to vCIO and assist with customer roadmap planning.
- Plan and manage IT projects including SharePoint migration and infrastructure upgrades.
- Drive customer relationships and enhance support ticket engagement.
- Key Project: Led SharePoint cloud migration and network infrastructure upgrades, resulting in increased client efficiency and a 20% revenue boost.
Business Development Representative
TempWorks Software
Eagan, MN
10.2021 - 08.2022
- Generated and qualified outbound leads through multiple channels.
- Maintained strong communication and collaboration with the sales team.
- Consistently exceeded monthly quotas, achieving 130% goal attainment.
- Utilized Excel, Outlook, ZoomInfo, and proprietary CRM platforms.
Solutions Manager
Verizon Wireless
Eagan, MN
05.2021 - 09.2021
- Led sales initiatives, process improvements, and staff coaching.
- Managed sales funnel and exceed multiple KPI targets.
- Implemented strategic sales tactics to boost new line growth and accessory sales, resulting in a 20% increase in revenue.
Education
Bachelor of Science - Data Analytics
Rasmussen University
Bloomington, MN12.2025
Associate of Science - Software Application Development
Rasmussen University
Bloomington, MN09.2019
Skills
- Agile & SDLC Methodologies
- Business Process Improvement
- Project Scoping & Management
- Requirements Gathering & Documentation
- Microsoft 365, SharePoint, Teams
- Technical Support & End-User Training
- CRM & Ticketing Tools (TempWorks, Salesforce, ConnectWise)
- Cloud & Network Infrastructure
- Data analysis
- Project management
- Software development
- Customer relationship management
- Team coaching
- Process improvement
- Customer relationship management (CRM)
- Effective communication
- Project planning
Certification
- Fortinet NSE 1, 2, and 3 Network Security Associate
- Google Data Analytics Certificate
Timeline
Technical Alignment Manager
Metro Sales Inc.
06.2023 - Current
Business Development Representative
TempWorks Software
10.2021 - 08.2022
Solutions Manager
Verizon Wireless
05.2021 - 09.2021
Bachelor of Science - Data Analytics
Rasmussen University
Associate of Science - Software Application Development
Rasmussen University
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