A highly motivated, creative professional with 5+ years of experience in technical writing, copywriting, digital marketing, and instructional design. Possesses strong communication, organizational, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Technical Writer
Nortek
Oklahoma City, USA
08.2024 - Current
Developed and edited technical documentation, including user manuals, installation guides, and release notes
Collaborated with subject matter experts to gather information and ensure accuracy of technical content
Reviewed and revised existing documentation for clarity, consistency, and adherence to style guidelines
Managed multiple projects simultaneously, prioritizing tasks to meet deadlines in a fast-paced environment
Utilized industry-standard tools such as Microsoft Word, Adobe FrameMaker, MadCap Flare or RoboHelp for document creation and editing
Production Control Clerk
Amentum
Mannheim, Germany
02.2024 - 12.2024
Compiled and recorded production data to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production, performing any combination of the following duties
Compiled and recorded production data from such documents as the customer order, in shop work orders, product specifications, and individual worker production sheets following prescribed recording procedures
Instructional Designer
Accenture
Oklahoma City, USA
01.2020 - 11.2023
Compiled technical information from data queries and delivered it in a clear and easy-to-understand format for target audiences
Developed content for various documents, including user manuals, project reports, and technical documents
Collaborated with other departments to ensure all technical documents meet standards
Copywriter
Hobby Lobby
Oklahoma City, USA
01.2018 - 09.2020
Edited and proofread copy for grammar, punctuation and spelling, rewriting for clarity and accuracy
Created compelling and value-added content for blogs and social media properties
Developed, optimized and copy-edited marketing content for consumer-facing websites
Created effective messaging using language, graphics and marketing collateral
Digital Marketing Specialist
The Oklahoman
Oklahoma City, USA
02.2017 - 12.2017
Managed email marketing campaigns from conception to execution.
Proposed online or multiple-sales-channel campaigns to marketing executives.
Coordinated with cross-functional teams to ensure brand consistency in all digital marketing efforts.
Dispatcher
CH Robinson
Oklahoma City, USA
06.2016 - 02.2017
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Prepared daily work and run schedules.
Relayed work orders and information between work crews, supervisors, and field personnel.
Dispatched drivers to meet daily delivery needs for company customers.
Sales Associate
Walmart
Oklahoma City, USA
01.2016 - 11.2016
Processed transactions using a point-of-sale system.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Processed returns, exchanges, and refunds in accordance with company policies.
Greeted customers and provided exceptional customer service.
Education
Bachelor of Arts - English
University of Central Oklahoma
Edmond, OK
05.2023
Associate of Arts - Liberal Arts And General Studies
Rose State College
Midwest City, OK
01.2019
Skills
Digital Marketing
WordPress
SEO
Responsive web design
Adobe Captivate
Product Management
MS Office Proficiency
Conflict Resolution
Social Media Management
Critical Thinking
Instructional Design
Axure
SQL
Madcap Flare
SolidWorks
Adobe Photoshop
Project management
Analysis skills
Usability
Keyword research
Google Docs
Content Development
Timeline
Technical Writer
Nortek
08.2024 - Current
Production Control Clerk
Amentum
02.2024 - 12.2024
Instructional Designer
Accenture
01.2020 - 11.2023
Copywriter
Hobby Lobby
01.2018 - 09.2020
Digital Marketing Specialist
The Oklahoman
02.2017 - 12.2017
Dispatcher
CH Robinson
06.2016 - 02.2017
Sales Associate
Walmart
01.2016 - 11.2016
Bachelor of Arts - English
University of Central Oklahoma
Associate of Arts - Liberal Arts And General Studies