Tommy Reed
Lakewood Ranch,FL
Summary
Dynamic restaurant manager with over ten years of experience in high-pressure environments. Proven track record in enhancing guest satisfaction and profitability through effective problem-solving and staff training. Expertise in inventory management and team leadership, driving productivity and operational efficiency. Recognized for fostering employee integrity and delivering exceptional customer service.
Overview
27
27
years of professional experience
Work History
Construction Manager/Realtor
Leola Construction
Riverview, FL
11.2021 - Current
- Proven project management experience in planning, scheduling, and overseeing construction projects.
- Applied knowledge of various construction methods and materials to enhance project outcomes.
- Effectively managed project costs and budgets through diligent financial oversight.
- Identified and resolved challenges during the construction process, ensuring smooth operations.
- Ensured compliance with building codes, safety regulations, and relevant laws throughout projects.
Assistant Store Manager
Millers Ale House
Sarasota, FL
10.2017 - 11.2021
- Scheduled and adjusted staff levels to optimize labor costs and enhance service quality.
- Maintained constant availability for guests and staff, serving as a reliable point of contact.
- Ensured high standards of hygiene, health, and safety, including clear allergy information.
- Organized daily expectations through checklists, providing structured follow-up for staff accountability.
- Managed LBW ordering processes and conducted variance audits to enforce accountability standards.
Associate Manager
Square 1 Burgers and Bar
Sarasota, FL
12.2016 - 10.2017
- Analyzed and planned restaurant sales levels to maximize profitability.
- Coordinated store operations during scheduled shifts to ensure efficiency.
- Recruited, managed, motivated, and trained all staff members for optimal performance.
- Responded to customer queries and complaints to enhance service quality.
- Monitored stock levels, ordered supplies, and managed cash drawers effectively.
Associate Manager
Applebee’s
Sarasota, FL
01.2014 - 12.2016
- Managed daily operations of restaurant to ensure efficient service and quality.
- Ensured accuracy of financial invoices to maintain budget integrity.
- Developed employees through ongoing feedback, performance expectations, and regular reviews.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
Associate Manager
Grimaldis Coal Fire Brick Oven Pizzeria
Westshore Mall Tampa, FL
05.2013 - 12.2013
- Monitored and adjusted food costs and labor trends proactively.
- Drove sales and profits through team training and development to exceed corporate standards.
- Reduced staff turnover by 10% while increasing production by 14% based on check averages.
- Acknowledged employee achievements to enhance morale and productivity.
- Implemented strategies that led to improved workforce engagement and operational efficiency.
Associate Manager
Gondola Family Restaurant
Crossville, TN
01.1998 - 10.2013
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored new staff on service standards and procedures.
- Managed inventory levels to maintain adequate stock for daily operations.
- Managed daily workflow of team members to meet organizational goals.
- Identified opportunities for process improvements and increased efficiency.
Education
Associate of Arts Degree - Business
Middle Tennessee State University
Murfreesboro, TN01.1993
Skills
- Team building
- Conflict resolution
- Customer service
- Staff scheduling
- Restaurant operations management
- Passion for customer satisfaction
- Point of sale (POS) system operation
- Labor and food cost control
Timeline
Construction Manager/Realtor
Leola Construction
11.2021 - Current
Assistant Store Manager
Millers Ale House
10.2017 - 11.2021
Associate Manager
Square 1 Burgers and Bar
12.2016 - 10.2017
Associate Manager
Applebee’s
01.2014 - 12.2016
Associate Manager
Grimaldis Coal Fire Brick Oven Pizzeria
05.2013 - 12.2013
Associate Manager
Gondola Family Restaurant
01.1998 - 10.2013
Associate of Arts Degree - Business
Middle Tennessee State University
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