Tommy Smith
Vicksburg,MS
Summary
Savvy Dual Rate Supervisor with [12] years of progressive experience in multiple casino and game operations. Excellent eye for details with keen sense of pending irregularities at tables being supervised. People-centered leader with exceptional record of hiring and leading engaged dealers and other staff members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor
Ameristar Casino Resort Spa
02.2024 - 10.2025
- Monitored staff performance to ensure adherence to company policies and procedures.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.
- Created detailed reports outlining operational performance metrics for senior management review.
- Coordinated communication between various departments to ensure efficient workflow.
Dual Rate Table Games Supervisor
WaterView Casino and Hotel
12.2020 - 01.2022
- Monitored gaming tables for compliance with established rules and regulations.
- Assisted in training new dealers, ensuring accuracy in dealing procedures.
- Maintained a friendly and professional demeanor while interacting with players, staff, and guests.
- Provided customer service to resolve disputes or complaints.
Dual Rate Table Games Supervisor
Riverwalk Casino And Hotel
04.2013 - 11.2020
- Assisted in the training of new Table Games Dealers and Floor Supervisors.
- Monitored assigned table games for adherence to departmental policies, procedures, and regulations.
- Conducted gaming activities according to established standards.
- Maintained and updated records of game play activity at assigned tables.
- Resolved customer disputes or complaints in a professional manner.
- Ensured all chips were properly counted and accounted for at the end of each shift.
Education
High School Diploma -
Vicksburg High School
Vicksburg, MS05-1994
Skills
- Compliance Management
- Brand Awareness
- Team motivation
- Employee Development
- Operational Efficiency
- Attention to Detail
- Exceptional leadership
Certification
Work Keys
Timeline
Table Games Floor Supervisor
Ameristar Casino Resort Spa
02.2024 - 10.2025
Dual Rate Table Games Supervisor
WaterView Casino and Hotel
12.2020 - 01.2022
Dual Rate Table Games Supervisor
Riverwalk Casino And Hotel
04.2013 - 11.2020
High School Diploma -
Vicksburg High School