Ryan Best
Spokane,WA
Summary
I have built my career leading teams and working directly with customers in fast-paced environments, with a strong focus on creating a positive and well-run workplace. I take pride in supporting my team, maintaining smooth day-to-day operations, and delivering a consistent customer experience. Ive always carried a genuine love for animals, which is what has drawn me to PetSmart, and I'm looking for an opportunity to combine that passion with my leadership experience in a store environment that values both people and pets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor
Spokane Tribe Casino
Airway Heights, WA
08.2023 - 01.2026
- Oversaw daily staffing, scheduling, and shift coverage for various tables and shifts.
- Ensured compliance with all applicable gaming regulations and laws.
- Oversaw casino table games operations following state regulations and company policies.
- Directed daily activities of table games, coordinating staff assignments, scheduling, and dispute management.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Ensured seamless handling of financial exchanges between business and patrons.
- Ensured compliance with safety regulations and company policies.
- Monitored table inventories, player outcomes, and chip transactions to ensure security and efficiency.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Addressed customer concerns and escalations with professionalism, and a focus on service satisfaction.
Table Games Supervisor/Manager on Duty
Black Pearl Casino & Restaurant
Spokane Valley, WA
06.2021 - 08.2023
- Supervised table games operations to ensure compliance with casino regulations.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Supervised inventory of tables, player performance, and chip purchases to ensure secure and efficient operations.
- Managed employee relations matters including disciplinary actions and terminations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Supervised monetary transactions to maintain financial precision.
- Guided dealers to deliver outstanding guest service.
- Conducted daily audits of table inventory, including chips, cards, and currency.
- Communicated effectively with guests, management, and staff members.
Surveillance Operator
Lilac Lanes & Casino
Spokane, WA
05.2018 - 06.2021
- Monitored live video feeds for suspicious activity and potential violations.
- Collaborated with security team to report incidents and ensure safety protocols.
- Analyzed video footage to support investigations and ensure compliance.
- Directly supervised daily audits of all currency in the vault.
- Supervised financial transactions to maintain absolute accuracy.
- Supervised and reviewed dealer evaluations to ensure compliance with rules and guidelines.
- Maintained clear communication with law enforcement during critical incidents.
- Maintained constant communication with other members of the team via radio or telephone at all times while on duty.
- Maintained records of all detected violations or incidents for future reference.
Education
Some College (No Degree) - Associate of Arts
Spokane Falls Community College
Spokane, WASkills
- Customer service excellence
- Exceptional leadership
- Inventory management
- Staff scheduling
- Conflict resolution expertise
- Proficient with technology
- Compliance management
- Detail-oriented
Affiliations
- Passionate Pet Owner / Aquarist
- Avid Outdoorsman
Certification
- First Aid/CPR Certified
- MAST Certified
Timeline
Table Games Floor Supervisor
Spokane Tribe Casino
08.2023 - 01.2026
Table Games Supervisor/Manager on Duty
Black Pearl Casino & Restaurant
06.2021 - 08.2023
Surveillance Operator
Lilac Lanes & Casino
05.2018 - 06.2021
Some College (No Degree) - Associate of Arts
Spokane Falls Community College