William Sheldon
Las Vegas,NV
Summary
Charismatic table games supervisor talented in all games such as dice, blackjack, roulette, 3 card poker, ultimate texas. Seeking position with top-performing casino.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
12
12
years of professional experience
Work History
Table Games Floor Supervisor
The Mirage/Hard Rock casino
Las Vegas, NV
11.2022 - Current
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Developed effective strategies for increasing customer satisfaction levels at table games.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Table Games Floor Supervisor
Ellis Island Casino
La Veta, NV
02.2022 - Current
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Floor Supervisor
Wynn Resorts
Las Vegas, NV
02.2022 - 12.2023
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Ensured compliance with safety regulations and company policies.
Table Games Floor Supervisor
The D and Circa
Las Vegas, NV
07.2020 - 01.2022
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Established and maintained banks and table limits for each game.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Dice Dealer
Suncoast Casino
Las Vegas, Nevada
09.2018 - 07.2020
Poker Dealer
Red Rock hotel
LAS VEGAS, NEVADA
05.2014 - 05.2020
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
Poker Dealer and Supervisor
Monte Carlo Resort & Casino- Las Vegas
Las Vegas, NV
05.2012 - 05.2018
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
Education
Nevada Gaming License -
State of Nevada
2020
Skills
Customer service expert Proficient in dealing all casino games Exceptional customer service and game speed and energy
- Exceptional communication skills
- Manual dexterity and accuracy
- Observations and assessments
- Conflict mediation
- Shuffling
- Customer service
Timeline
Table Games Floor Supervisor
The Mirage/Hard Rock casino
11.2022 - Current
Table Games Floor Supervisor
Ellis Island Casino
02.2022 - Current
Floor Supervisor
Wynn Resorts
02.2022 - 12.2023
Table Games Floor Supervisor
The D and Circa
07.2020 - 01.2022
Dice Dealer
Suncoast Casino
09.2018 - 07.2020
Poker Dealer
Red Rock hotel
05.2014 - 05.2020
Poker Dealer and Supervisor
Monte Carlo Resort & Casino- Las Vegas
05.2012 - 05.2018
Nevada Gaming License -
State of Nevada
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