David Freshour
White Pigeon,MI
Summary
Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Overview
28
28
years of professional experience
Work History
Table Games Floor Supervisor
Four Winds Casino South Bend
2021.08 - Current
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed paperwork required for monetary transactions.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Table Games Floor Supervisor
Harrah's Hoosier Park Racing & Casino
2020.01 - 2021.07
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Supervised distribution of complimentary meals, rooms and other discounted bonuses.
Dual Rate Table Games Dealer
Hard Rock Tampa
2011.07 - 2019.12
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Dual Rate Table Games Dealer
Island View Casino Resort
2007.05 - 2011.06
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
Assistant Table Games Manager
Pearl River Resort Hotel And Casino, Silver Star
1999.11 - 2007.05
- Organized and controlled 90 blackjack, craps, and various other table games.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Monitored gaming operations continuously to check on dealers and players.
- Issued complimentary rooms, meals and discounts as warranted by guests play.
Table Games Floor Supervisor
Pearl River Resort Hotel And Casino, Golden Moon
1998.03 - 1999.11
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Dual Rate Table Games Dealer
Goldstrike Casino
1997.08 - 1999.11
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Table Games Dealer
Silver Star Casino
1995.10 - 1997.08
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Kept gaming areas clean and organized to maintain safe and secure environment.
Education
Bachelor of Arts - English Language And Literature
University of Mississippi
University, MS12.1993
Grad Program - Book And Magazine Publlication
Rice University
Houston, TX08.1993
High School Diploma -
Ackerman High School
Ackerman, MS05.1989
Skills
- Conflict resolution
- Policy enforcement
- Customer service
- Decision Making Abilities
- Cross-Functional Collaboration
- Team Leadership
- Customer Service Excellence
- Interpersonal Skills
- Professionalism and Ethics
- Adaptability and Flexibility
Timeline
Table Games Floor Supervisor
Four Winds Casino South Bend
2021.08 - Current
Table Games Floor Supervisor
Harrah's Hoosier Park Racing & Casino
2020.01 - 2021.07
Dual Rate Table Games Dealer
Hard Rock Tampa
2011.07 - 2019.12
Dual Rate Table Games Dealer
Island View Casino Resort
2007.05 - 2011.06
Assistant Table Games Manager
Pearl River Resort Hotel And Casino, Silver Star
1999.11 - 2007.05
Table Games Floor Supervisor
Pearl River Resort Hotel And Casino, Golden Moon
1998.03 - 1999.11
Dual Rate Table Games Dealer
Goldstrike Casino
1997.08 - 1999.11
Table Games Dealer
Silver Star Casino
1995.10 - 1997.08
Bachelor of Arts - English Language And Literature
University of Mississippi
Grad Program - Book And Magazine Publlication
Rice University
High School Diploma -
Ackerman High School
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