David Freshour
White Pigeon,MI
Summary
Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Overview
28
28
years of professional experience
Work History
Table Games Floor Supervisor
Four Winds Casino South Bend
08.2021 - Current
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed paperwork required for monetary transactions.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Table Games Floor Supervisor
Harrah's Hoosier Park Racing & Casino
01.2020 - 07.2021
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Supervised distribution of complimentary meals, rooms and other discounted bonuses.
Dual Rate Table Games Dealer
Hard Rock Tampa
07.2011 - 12.2019
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Dual Rate Table Games Dealer
Island View Casino Resort
05.2007 - 06.2011
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
Assistant Table Games Manager
Pearl River Resort Hotel And Casino, Silver Star
11.1999 - 05.2007
- Organized and controlled 90 blackjack, craps, and various other table games.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Monitored gaming operations continuously to check on dealers and players.
- Issued complimentary rooms, meals and discounts as warranted by guests play.
Table Games Floor Supervisor
Pearl River Resort Hotel And Casino, Golden Moon
03.1998 - 11.1999
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Dual Rate Table Games Dealer
Goldstrike Casino
08.1997 - 11.1999
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Table Games Dealer
Silver Star Casino
10.1995 - 08.1997
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Kept gaming areas clean and organized to maintain safe and secure environment.
Education
Bachelor of Arts - English Language And Literature
University of Mississippi
University, MS12.1993
Grad Program - Book And Magazine Publlication
Rice University
Houston, TX08.1993
High School Diploma -
Ackerman High School
Ackerman, MS05.1989
Skills
- Conflict resolution
- Policy enforcement
- Customer service
- Decision Making Abilities
- Cross-Functional Collaboration
- Team Leadership
- Customer Service Excellence
- Interpersonal Skills
- Professionalism and Ethics
- Adaptability and Flexibility
Timeline
Table Games Floor Supervisor
Four Winds Casino South Bend
08.2021 - Current
Table Games Floor Supervisor
Harrah's Hoosier Park Racing & Casino
01.2020 - 07.2021
Dual Rate Table Games Dealer
Hard Rock Tampa
07.2011 - 12.2019
Dual Rate Table Games Dealer
Island View Casino Resort
05.2007 - 06.2011
Assistant Table Games Manager
Pearl River Resort Hotel And Casino, Silver Star
11.1999 - 05.2007
Table Games Floor Supervisor
Pearl River Resort Hotel And Casino, Golden Moon
03.1998 - 11.1999
Dual Rate Table Games Dealer
Goldstrike Casino
08.1997 - 11.1999
Table Games Dealer
Silver Star Casino
10.1995 - 08.1997
Bachelor of Arts - English Language And Literature
University of Mississippi
Grad Program - Book And Magazine Publlication
Rice University
High School Diploma -
Ackerman High School
Similar Profiles
Luke McPhersonLuke McPherson
Room Attendant at Angel of the Winds Casino and ResortRoom Attendant at Angel of the Winds Casino and Resort
Hailey WhitrightHailey Whitright
Slot Floor Person at Four Winds CasinoSlot Floor Person at Four Winds Casino
Karie GrottKarie Grott
Bartender/Server at Four Winds Casino ResortBartender/Server at Four Winds Casino Resort