Tommy Tomlinson
Asheville
Summary
Serviced-focused General Manager with over 18 years of restaurant management experience, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Collaborative leader partners with staff to promote engaged, empowering work culture that puts employees first. Proven leader with a track record of elevating restaurant performance, notably transformed underperforming stores into top performers. Expert in strategic planning and financial acumen, I excel in driving sales growth and operational efficiency. My ability to build strong teams, community engagement, coupled with top-tier management and communication skills, has consistently enhanced brand reputation and profitability.
Overview
24
24
years of professional experience
Work History
General Manager
Tupelo Honey Cafe
10.2024 - 06.2025
- Managed budget implementations, employee reviews, training, schedules, and marketing strategies for growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability. Pioneered implementation of catering program and
- Cultivated strong relationships in the community to build sales through catering events for the local schools, large events with tour groups, weddings receptions and caterings by implementing new parameters around ezCater.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Director of Store Operations
Dickeys BBQ Pit
04.2023 - 08.2024
- Took over a district of 46 stores in DFW from 12th ranked district, out of 13, to 2nd in 3 months. Followed by raising district in Houston/Louisiana from 13th to 3rd in 2 months
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Created and managed budgets, ensuring financial targets were achieved.
- Established performance metrics to track progress and success of initiatives.
- Developed a comprehensive marketing strategy that increased brand awareness
Proprietor
Outback Steakhouse
03.2015 - 04.2023
- As a Managing Partner/Proprietor I run the restaurant with an owner's mentality
- #1 sponsor with Lewisville High School
- Awarded community engagement award
- Only Outback in 10 store region up in sales
- Lead the area in catering sales, top 5% in company
- Dropped our turnover from 190% to 70%
- Guest satisfaction top 20% in the company Last 3 years served as Joint Venture Partner Intern and worked with the other 10 stores in my direct area to help them with profitability
- Directed the development of business plans, budgeting, forecasting, staffing needs, and performance metrics.
- Initiated cost-saving measures while maintaining quality standards across all areas of operations.
General Manager
On The Border
01.2013 - 03.2015
- Hired as an assistant manager and was promoted to GM after only 6 months
- Franchise group closed all south Florida locations in March 2015
- Was training restaurant for the 4 stores in the area.
General Manager
Chick-fil-A
08.2006 - 01.2013
- Hired as an assistant manager and was promoted to GM in February of 2008
- Grew sales every year that I was the GM after being down in sales for 3 straight years
- Maximum growth was 8% in 2011
Disbursing Clerk
US Navy
08.2001 - 08.2005
- I was stationed on the USS Juneau and USS Harpers Ferry stationed in Sasebo, Japan
- I did a tour in Afghanistan and Iraq
- I handled the payments to all port services, payroll and leave for fellow sailors and cash management
Education
Christian Heritage School
Dalton, GASkills
- Leadership and team building
- Operations management
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- P&L management
- Labor cost controls
- Employee development
- Relationship building
- Inventory control
- Customer relationship management
Accomplishments
Honored with a key to the city and "Tommy Tomlinson Day" in Lewisville, Texas by the mayor for my work in throughout the community
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Tupelo Honey Cafe
10.2024 - 06.2025
Director of Store Operations
Dickeys BBQ Pit
04.2023 - 08.2024
Proprietor
Outback Steakhouse
03.2015 - 04.2023
General Manager
On The Border
01.2013 - 03.2015
General Manager
Chick-fil-A
08.2006 - 01.2013
Disbursing Clerk
US Navy
08.2001 - 08.2005
Christian Heritage School
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