Madalyn R. Poladian
Virginia Beach,VA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Tupelo Honey Cafe
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Vinny’s Pizzeria
10.2019 - 05.2020
- Maintained high standards of customer service during high volume, fast-paced operations
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Events & Marketing Intern
Emerald Grande
05.2019 - 08.2019
- Assisted in organizing, planning, and setting up events
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Enhanced social media engagement through regular posting and audience interaction.
Education
Bachelor of Science - Hospitality & Tourism Management
Florida State University
Panama City, FL05.2020
Skills
- Strong Work Ethic
- Customer Relationship Building
- Customer Communication
- Strong enthusiasm
- Goals and performance
- Social Media Marketing
- Event Planning
Timeline
Server
Tupelo Honey Cafe
05.2021 - Current
Server
Vinny’s Pizzeria
10.2019 - 05.2020
Events & Marketing Intern
Emerald Grande
05.2019 - 08.2019
Bachelor of Science - Hospitality & Tourism Management
Florida State University
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