Tommy Cedric Harris
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Proactive Site Manager offering over 20 years of cultivating productive and safe working environments. Well-versed in resource allocation, project management and site safety inspections. Successful career coordinating crews and vendors.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Construction Site Supervisor
RBCO
04.2012 - Current
- Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
- Managed subcontractor personnel activity and team resources to meet all project requirements.
- Served as point of contact for clients to deliver information on work progress and resolve on-site technical problems.
- Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
- Actively communicated with crew and responded effectively to all questions, helping to build positive working environment for all.
- Communicated daily with vendors to keep project fully operational.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Implemented safety procedures and verified workers wore proper safety attire to limit injuries and prevent accidents.
- Attended numerous on-site meetings with subcontractors
Owner/Operator
Corporate Ride And Limousines Of Texas
01.2000 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
Account Manager
KMH- King McDowell Hopkins
01.2000 - 01.2002
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Accounts Executive
Global Dominance
01.1999 - 01.2000
- Worked with other departments to deliver solutions according to schedule and per customer requirements.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Deepened customer relationships through strong attention to needs and knowledgeable service.
- Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Reached out to customers to offer range of services and products in order to drive sales growth.
- Traveled to client sites to facilitate sales presentations.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Attended networking events to build relationships and identify sales opportunities.
Executive Chauffeur
Excelsior Transportation
01.1998 - 01.1999
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Transported high-value clients with professionalism and discretion.
- Upheld high standards of cleanliness, sanitation, and service.
- Operated party vehicles, buses and town cars.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Remained calm and poised in emergent situations.
- Delivered passengers to destinations safely and on time.
- Developed deep knowledge of local routes and area destinations.
Construction Worker
RBCO
04.1996 - 01.1998
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with successful, time-sensitive renovations of various structures.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Dug trenches and set up forms to specified requirements for concrete pours.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Observed safety regulations on job sites to minimize accidents.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
Sales Manager
Whitehall Jewelers
07.1994 - 04.1996
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Retail Sales Associate
Zales Corporation-Gordons Jewelers
07.1993 - 07.1994
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Store Manager
Zales Corporation-Gordons Jewelers
02.1991 - 01.1993
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Retail Store Manager
Gensler Lee Diamonds
01.1989 - 01.1991
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
Sub-Contractor
We Do It/RBCO
04.1985 - 01.1989
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Hired and oversaw subcontractors to meet project needs.
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
Education
No Degree - Athletic Scholarship
Howard Payne University
Brownwood, TXNo Degree - Journalism
University of Houston
Houston, TXCertification - Massage Therapy
Houston Community College
Houston, TX03.2011
Skills
- Security awareness
- Negotiation
- Site safety inspections
- Written and verbal communication
Certification
Massage Therapy
Timeline
Construction Site Supervisor
RBCO
04.2012 - Current
Owner/Operator
Corporate Ride And Limousines Of Texas
01.2000 - Current
Account Manager
KMH- King McDowell Hopkins
01.2000 - 01.2002
Accounts Executive
Global Dominance
01.1999 - 01.2000
Executive Chauffeur
Excelsior Transportation
01.1998 - 01.1999
Construction Worker
RBCO
04.1996 - 01.1998
Sales Manager
Whitehall Jewelers
07.1994 - 04.1996
Retail Sales Associate
Zales Corporation-Gordons Jewelers
07.1993 - 07.1994
Retail Store Manager
Zales Corporation-Gordons Jewelers
02.1991 - 01.1993
Retail Store Manager
Gensler Lee Diamonds
01.1989 - 01.1991
Sub-Contractor
We Do It/RBCO
04.1985 - 01.1989
No Degree - Athletic Scholarship
Howard Payne University
No Degree - Journalism
University of Houston
Certification - Massage Therapy
Houston Community College
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