Thomas Johnson Jr
Rochester,Default
Summary
Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing almost 2 years of experience in instruction and program development. Known for meeting demanding training schedules and exceeding management expectations.
Overview
18
18
years of professional experience
Work History
SIMS Coordinator
Maximus
Rochester, NY
12.2023 - Current
- Collaborate to design and develop simulated scenarios.
- Assist in the development of curricula related to simulation activities.
Senior Training Coordinator
Maximus
Rochester, NY
08.2022 - 12.2023
- Documented data related to attendance, results, evaluations.
- Ensured compliance with safety regulations during trainings.
- Identified potential areas for improvement in existing processes or procedures.
- Explained goals and expectations required of trainees.
Customer Service Specialist
Maximus
Rochester, NY
08.2019 - 08.2022
- Answered incoming customer inquiries regarding general information.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided assistance to customers in navigating website and resolving complaints.
Customer Service Representative
Continuum Global Solutions
Rochester, NY
02.2018 - 08.2019
- Assisting call in customers with information, billing, activations, upgrades, trouble shooting, trade-ins, and other various account aspects.
Floor Associate
Christmas Tree Shops
Henrietta, NY
03.2014 - 04.2020
- Sales Associate in Harmon Core Values dept
- Monitored and rotated products according to expiration dates
- Maintained cleanliness of dept
- Priced merchandise
- Maintained paperwork.
Coordinator/Key Holder
Marshalls
Henrietta, NY
08.2006 - 06.2017
- Shoe department Coordinator
- Responsible for sales, inventory management, and customer relations
- Generated sales reports
- Handled opening and closing of store
- Assisted with customer service
- Handled the daily counts
- Made daily deposits.
Education
Some College (No Degree) - Mathematics
Saint John Fisher College
Rochester, NYSome College (No Degree) - Accounting
Southern University And A & M College
Baton Rouge, LACollege Endorsement Diploma - Mathematics And Computer Science
East High School
Rochester, NY06.1988
Skills
- New program development (3 months)
- Training delivery (1 year)
- Coaching and Mentoring (1 year)
- Call Center (4 years)
- Inventory (2 years)
- Retail (10 years)
- Cash Handling (10 years)
- Customer Service (10 years)
References
References available upon request.
Timeline
SIMS Coordinator
Maximus
12.2023 - Current
Senior Training Coordinator
Maximus
08.2022 - 12.2023
Customer Service Specialist
Maximus
08.2019 - 08.2022
Customer Service Representative
Continuum Global Solutions
02.2018 - 08.2019
Floor Associate
Christmas Tree Shops
03.2014 - 04.2020
Coordinator/Key Holder
Marshalls
08.2006 - 06.2017
Some College (No Degree) - Mathematics
Saint John Fisher College
Some College (No Degree) - Accounting
Southern University And A & M College
College Endorsement Diploma - Mathematics And Computer Science
East High School
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