Tommy R Flores Sr
Katy,TX
Summary
Strong leadership and people development and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and life-long work experience to make sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Part-time Manager
Los Perez Mexican Restaurants
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
General Manager of Food Service
Pollo Campero Chicken
04.2017 - 04.2018
- Maintained excellent customer satisfaction with hospitality guest focus and addressing guest needs and resolving concerns.
- Implemented comprehensive training program for management team and team members in operation and excellent guest service.
- Implement company systems and procedures to improve operational quality and team efficiency.
- Motivated and coach management team and team members performance, activities and responsibilities of Inventory Control.
Education
Associate of Arts - Business
Southwest Texas Junior College
Uvalde, TX05.2003
Skills
- Team building and people Leadership Development
- Exceeding hospitality and guest service
- Exceptional recruitment, interviewing and hiring
- Management and Employee motivation and Retention
- Financial and operation analysis
- Coaching and mentorship
Timeline
Assistant Part-time Manager
Los Perez Mexican Restaurants
09.2022 - Current
General Manager of Food Service
Pollo Campero Chicken
04.2017 - 04.2018
Associate of Arts - Business
Southwest Texas Junior College
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