Tomonda McCammon
Hoover,Alabama
Summary
Seeking an opportunity to utilize my proven skills in sales and customer service, while working in a fast paced environment to strengthen the company financially and in reputation. Insightful Client Experience Manager with 13 years of experience leading operations by directing daily activities. Proven track record of developing targeted business operations plans, implementing improvements and overseeing banking operations. Decisive leader highly competent in establishing and achieving ambitious goals and quality standards.
Overview
20
20
years of professional experience
Work History
Operations Manager
Cadence Bank
Hoover, AL
10.2024 - Current
- Led cross-functional teams to deliver operational excellence through effective communication and collaboration.
- Analyzed operational data to identify trends, inform strategic decisions, and drive continuous improvement initiatives.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Manager
BBVA Compass Hoover
12.2017 - 09.2024
- Ensures each day's transactions balance and cash is verified in compliance with bank policies and procedures.
- Manages and participates in opening and closing Branch procedures.
- Drives referral performance on the Teller line ensuring Tellers achieve performance and referral goals.
- Models sales activity for Tellers by consistently meeting or exceeding referral goals.
- Responsible for being a resource for tellers providing guidance and assisting with more complex transactions, reviewing and approving overrides.
- Responsible for branch operations, policies and procedures and regulatory guidelines to protect against risk.
- Maintains a high level of awareness to recognize and report suspected fraud.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Teller
BBVA Compass
Homewood, Alabama
12.2016 - 12.2017
- Provided great customer service to build long term relationships Cashed customer checks with proper verification Ability to uncover service needs beyond the immediate transaction to the appropriate source.
- Ability to build a relationship with customers to find right solution for their financial need Recognized for exemplary sales.
Clerk
Check Depot Hoover
CSR
12.2012 - 12.2016
- Provided great customer service to build long term relationships Explained customer contracts thoroughly ensured all documents met state requirements.
- Cashed customer checks with proper verification and collected delinquent payments Ensured that the store was opened promptly and closed as scheduled Balanced sales report and deposited checks on a daily, also received and posted payment.
- Supported office clerical functions using word processing and other software, email and office machines.
- Assisted with payment processing and investigating variances in cash amounts.
Lead Teller
Wells Fargo Bank Birmingham, Al
12.2009 - 12.2012
- Responsible for transaction approval, training, and coaching tellers Handled duties of a teller as well as compliance of audit operation, and regulation Ability to uncover service needs beyond the immediate transaction to the appropriate source.
- Responsible for daily observation and coaching 5 tellers on sales technique to obtain goals.
Service Transaction Specialist
Wells Fargo Bank
Birmingham, Al.
12.2007 - 12.2009
- Followed up with teller referrals and handled teller duties Ability to build a relationship with customers to find right solution for their financial need Provide prompt quality service along with support to tellers.
- Reconcile customer statements and account balances to communicate the appropriate channels to resolve an issue.
Teller
Wachovia Bank Birmingham
12.2005 - 12.2007
- Responsible for general financial transaction and customer service Responsible for ATM processing, night drop, and vault processing Employed sales techniques to achieve goals.
- The ability to analyze and interpret documents to the.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Entered member transaction data into online banking software.
Education
Bachelor of Science - Business Administration
Miles College
Fairfield, AlSkills
- ATM
- Balance
- Closing
- Coaching
- Coaching 5
- Contracts
- Customer service
- Financial
- Policies
- Quality
- Sales
- Sales Techniques
- Salesforce Management
- Leadership
- Reliable and trustworthy
Timeline
Operations Manager
Cadence Bank
10.2024 - Current
Manager
BBVA Compass Hoover
12.2017 - 09.2024
Teller
BBVA Compass
12.2016 - 12.2017
Clerk
Check Depot Hoover
12.2012 - 12.2016
Lead Teller
Wells Fargo Bank Birmingham, Al
12.2009 - 12.2012
Service Transaction Specialist
Wells Fargo Bank
12.2007 - 12.2009
Teller
Wachovia Bank Birmingham
12.2005 - 12.2007
Bachelor of Science - Business Administration
Miles College
References
References
References are available on request.