Tomothy Arnold

Managed Profit/Loss of $5M, driving a 50% increase in overall account volume within a year, accompanied by a notable +10% improvement in service rate.

• Implemented data-driven pricing strategies, leveraging historical trends and market demand to determine competitive rates and drive profitability.
• Proactively analyzed customer requirements and shipping patterns to identify opportunities for consolidation and backhaul utilization, reducing empty miles and improving efficiency.
• Leveraged effective communication and negotiation skills to build strong rapport with carriers, resulting in preferential treatment, improved service, and competitive pricing.

Managed inbound freight for key customer accounts in integrated capacity solutions division.

• Developed and implemented customer-centric strategies to enhance overall experience and satisfaction in freight brokerage operations.
• Built and maintained strong relationships with key customers, effectively addressing their needs and providing exceptional service.
• Proactively monitored shipment status, resolved logistics challenges, and communicated updates to customers, ensuring transparency and minimizing disruptions.