Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonch Jakovac

MERIDIAN,ID

Summary

Experienced Manager with a proven track record of leading teams of 80 plus employees, including 7 direct reports to achieve ambitious goals. Known for providing clear vision that inspires cohesive and high-performing teams and driving success in challenging environments.

Overview

22
22
years of professional experience

Work History

Electrical Field Service Technician

Sonitrol Pacific
10.2023 - 05.2025
  • Ensured safety compliance by adhering to relevant regulations and procedures in all tasks performed.
  • Promoted customer loyalty through exceptional service quality while addressing their technical concerns onsite.
  • Supported project completion by assisting with site surveys and data collection efforts.
  • Facilitated communication between clients and internal teams during projects, ensuring alignment on expectations and deliverables.

Senior Manager

FedEx Office
02.2008 - 10.2023
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests. Implemented mentorship program to raise readiness levels of staffing to prepare company for a 3,000 store expansion project.
  • Leveraged data and analytics to make informed decisions and drive business improvements. Leading to over 10 years of 30% year over year growth.


Assistant Store Manager

Aspen Sound
08.2003 - 07.2008
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Associate of Arts - Digital Communications And Multimedia

Seattle Art Institute
Seattle, WA

Skills

  • Advanced skills in Microsoft Office tools
  • Staff Training and development
  • Troubleshooting and problem resolution
  • Sales expertise
  • OSHA/ Safety protocols
  • Goal setting and performance metrics
  • Market research, forecasting, and analysis
  • Profit maximization

Timeline

Electrical Field Service Technician

Sonitrol Pacific
10.2023 - 05.2025

Senior Manager

FedEx Office
02.2008 - 10.2023

Assistant Store Manager

Aspen Sound
08.2003 - 07.2008

Associate of Arts - Digital Communications And Multimedia

Seattle Art Institute

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