Tonda Desentz
Springfield,OH
Summary
Secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to company.
Overview
24
24
years of professional experience
Work History
Senior Processor Specialist
Assurant Specialty Property
Springfield, Oh
03.2003 - Current
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Mentored junior processors, fostering a supportive team environment that encouraged professional growth.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Kept up-to-date on industry trends by participating in educational seminars and workshops, applying new knowledge to improve processes further.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
- Collaborated with other departments to optimize production workflows.
- Customer Service for outbound/Inbound calls
Administrative Assistant
Fountaine Modifications
Springfield, Oh
05.2002 - 02.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Trained in streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Clerical & Sales Associate
Rogers Jewelers, Inc.
Xenia, OH
02.2001 - 10.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
North High
Springfield, OH06-1986
Skills
- Attention to detail
- Expert communication
- Teamwork and collaboration
- Critical thinking
- Data entry
- Interpersonal communication
- Records management
- Loan payment processing
- Loan status maintenance
- Information protection
- Strong work ethic
Timeline
Senior Processor Specialist
Assurant Specialty Property
03.2003 - Current
Administrative Assistant
Fountaine Modifications
05.2002 - 02.2003
Clerical & Sales Associate
Rogers Jewelers, Inc.
02.2001 - 10.2001
High School Diploma -
North High