Tondalaya Dillon
Elkins Park,PA
Summary
Accomplished CNA and Client Care Coordinator with a proven track record for enhancing client satisfaction and fostering trust through strategic planning and exceptional customer service. Skilled in healthcare operations, case management, and Microsoft Office, Epic and HCHB. I have significantly contributed to improving care quality and efficiency. My expertise in team supervision and patient education has driven repeat business and operational excellence.
Overview
21
21
years of professional experience
Work History
CNA/ Client Coordinator/ Intake Specialist
Visiting Nurses Association
Philadelphia, PA
10.2009 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates
- Coordinate care for patients by scheduling appointments, maintain documentation and verifying patient insurance.
Client Care Coordinator
Comfort Keepers Home Care
Jenkintown, PA
01.2018 - 08.2020
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Implemented tailored communication strategies for each client, ensuring clear understanding of services and expectations.
- Exhibited high energy and professionalism when dealing with clients and staff. Trained staff on operating procedures and company services.
- Overseen Home health aids while assisting with scheduling and maintaining documentation .
CNA
Saunders House
Lower Merion
09.2003 - 10.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Nursing
Community College of Philadelphia
Philadelphia, PABlS Instructor -
American Red Cross
Skills
- Organizational Skills
- Patient Education
- Claims Processing
- Medical Terminology
- Care Planning
- Documentation
- Scheduling
- Team Supervision
- Strategic Planning
- Quality Assurance
- Insurance Practices
- Healthcare operations
- Case Management
- Customer service excellence
- Microsoft Office
- Epic health system
- HCHB
Timeline
Client Care Coordinator
Comfort Keepers Home Care
01.2018 - 08.2020
CNA/ Client Coordinator/ Intake Specialist
Visiting Nurses Association
10.2009 - Current
CNA
Saunders House
09.2003 - 10.2009
Nursing
Community College of Philadelphia
BlS Instructor -
American Red Cross