Reyna Medina
Oxnard,CA
Summary
Clerical professional with a strong focus on client intake and data management. Efficiently supervises staff to enhance operational workflows and maintains precise records. Bilingual in English and Spanish, dedicated to delivering exceptional customer service and supporting organizational success through effective administrative support.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Client Intake Specialist
La Hermandad Hank Lacayo
Oxnard, USA
05.2014 - Current
- Greeted clients and gathered demographics, streamlining intake processes for improved client experience.
- Provided clear communication and support to clients throughout the intake process, fostering trust and satisfaction.
- Managed data and updated forms, ensuring accurate records for efficient case management.
- Maintained detailed records of client interactions and case progress, enhancing data accuracy and accessibility.
- File and prepare immigration forms
- Submit inquiries to USCIS & NVC.
- Created various office forms to facilitate administrative processes and improve workflow.
- Supervise staff to ensure smooth daily operations.
Student
Oxnard College
Oxnard, CA
08.2010 - 06.2013
- Assisted classmates with course materials and study strategies.
- Collaborated with peers on group projects, fostering teamwork and communication skills.
- Utilized online learning platforms for accessing course content and submitting assignments.
Office Clerk
Oxnard School District
Oxnard, USA
06.2005 - 08.2005
- Performed data entry and filing to maintain organized student records.
- Assisted students with academic inquiries
- Answered multi-line phones to facilitate clear office communication.
- Processed incoming and outgoing correspondence efficiently.
Processing Assistant
Superior Mobility
Oxnard, USA
01.2003 - 12.2004
- Managed collections and responded to multi-line phone inquiries to ensure timely communication.
- Coordinated with team members to enhance customer service experience.
- Processed orders and managed billing to support company operations.
Education
Associate - Administrative Assistant
Oxnard College
Oxnard, CA06-2013
Certificate of Completion - Office Occupation
Oxnard College
Oxnard, CA06-2013
Skills
- Consular processing
- USCIS procedures knowledge
- Immigration preparation
- Case management
- Client management
- Office administration
- Document control
- Office proficiency
- Computer skills
- Multitasking abilities
- Organizational skills
- Bilingual in Spanish
- Communication skills
- Customer support
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Client Intake Specialist
La Hermandad Hank Lacayo
05.2014 - Current
Student
Oxnard College
08.2010 - 06.2013
Office Clerk
Oxnard School District
06.2005 - 08.2005
Processing Assistant
Superior Mobility
01.2003 - 12.2004
Associate - Administrative Assistant
Oxnard College
Certificate of Completion - Office Occupation
Oxnard College