Tondra Leonard
Albany,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Install Service Coordinator
Home Depot
01.2002 - 01.2025
- Responsible for the coordination and all administrative functions related to the installation process.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Collected, arranged, and input information into database system.
Customer Service Representative
Home Depot
09.2002 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for Measure Techs, Field Partners and Vendors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Social Work
Albany State University
Albany, GA12-2025
Associate of Science -
Wayne State University
Detroit, MI06-2002
Skills
- Telephone communication
- Active listening
- Problem-solving
- Multitasking Abilities
Time management
- Organizational skills
- Teamwork and collaboration
- Self motivation
Effective communication
Timeline
Customer Service Representative
Home Depot
09.2002 - 01.2015
Install Service Coordinator
Home Depot
01.2002 - 01.2025
Bachelor of Arts - Social Work
Albany State University
Associate of Science -
Wayne State University
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