Tonea Bell
Brooklyn,NY
Summary
Experienced in providing comprehensive case management services, including client assessment, individualized service planning, resource coordination, advocacy, documentation, and follow-up to support clients in achieving their goals and accessing appropriate services.
Specializing in case management with a focus on client assessment and individualized service planning. Expertise in resource coordination and advocacy, ensuring clients access essential services and achieve their goals through effective follow-up and collaboration.
Overview
6
6
years of professional experience
Work History
Home Health Aide
A Plus Care
The Bronx, New York
12.2024 - 06.2026
- Delivered hands-on care to elderly, disabled, and recovering clients in home settings, enhancing their comfort and quality of life.
- Supported clients with activities of daily living, including bathing, grooming, dressing, toileting, and personal hygiene, promoting dignity and independence.
- Facilitated mobility, transfers, walking, and positioning for clients, ensuring their safety and well-being during activities.
- Followed individualized care plans and maintained client privacy, dignity, and confidentiality.
- Performed light housekeeping, laundry, changing linens, and maintaining a clean home environment.
Security Officer
Mg Security
Brooklyn, New York
03.2022 - 04.2025
- Report as a security officer to the Emergency Room at NYU Langone Cobble Hill.
- Greeted and directed patients and visitors to appropriate departments, enhancing overall visitor experience.
- Monitored five posts at emergency room, ensuring safety and security across main entry, ambulance bay, waiting room, and emergency room.
- Conducted thorough searches of visitors and patients at entry points to identify prohibited items.
- Assisted patients and visitors by directing them to the correct departments for efficient service.
- Maintained vigilance by monitoring security cameras in the back office for potential incidents.
- Removed weapons from off-duty officers to maintain a safe environment.
- Obtain information for inmates brought into facility.
- Collaborated with team members and management to uphold security standards, proactively addressing potential security breaches and vulnerabilities.
Customer Service Representative
Kings Teleservices
06.2020 - 01.2022
- Acted as an inbound customer service representative for 311.
- Utilized prompter script to effectively address customer inquiries and resolve issues.
- Directed inquiries to appropriate NYC Departments, ensuring timely responses for emergencies and public assistance.
- Submitted ticket requests for city repairs, facilitating prompt attention to non-working traffic lights, illegal parking, and noise complaints.
Education
Cosmetology License -
Empire Beauty School
ManhattanHighschool Diploma - advance honors regents courses
School for Democracy and Leadership
Brooklyn, New YorkSkills
- Case management
- Knowledge of community resources and social services
- Communication
- Attention to detail
- Time Management
- Teamwork
- Leadership
- Adaptability
- Problem Solving
- Work ethic
- Microsoft Office
Timeline
Home Health Aide
A Plus Care
12.2024 - 06.2026
Security Officer
Mg Security
03.2022 - 04.2025
Customer Service Representative
Kings Teleservices
06.2020 - 01.2022
Highschool Diploma - advance honors regents courses
School for Democracy and Leadership
Cosmetology License -
Empire Beauty School