Toneatra Patterson
Atlanta,GA
Summary
A high energy and sociable individual keen to learning new skills. Offering 11 years of experience delivering friendly and prompt services to customers. The customer service industry has allowed me to expand many skills such as critical thinking, multitasking, communication and and my ability to work in high volume environments. I am a hardworking individual , eager and willing to learn whatever the job details and requires, with a friendly smile.
Overview
4
4
years of professional experience
Work History
Server
Corner Tavern Hapeville
Hapeville, Georgia
09.2020 - 04.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts,and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees to perform duties.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Paper Plane Hapeville
Hapeville, Georgia
03.2022 - 04.2023
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
Medical Assistant Extern
Divine Dermatology
Hapeville, Georgia
03.2021 - 04.2021
- Scheduled and verified appointments for patients via phone and in person.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted with allergy and pregnancy tests
Education
Diploma - Medical Assisting
Atlanta Technical College
Atlanta05.2023
High School Diploma -
Tri-Cities High School
East Point, GA05.2010
Skills
- Warm and Friendly
- Cleaning and Sanitizing
- Customer Service
- Draw-Ups
- Phlebotomy
- EKG
- Multitasking
- Willingness to Learn
Timeline
Server
Paper Plane Hapeville
03.2022 - 04.2023
Medical Assistant Extern
Divine Dermatology
03.2021 - 04.2021
Server
Corner Tavern Hapeville
09.2020 - 04.2024
Diploma - Medical Assisting
Atlanta Technical College
High School Diploma -
Tri-Cities High School
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