Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
· Managed Salesforce’s process automation tools to manage leads, cases, and opportunities. Experience on working with custom objects, custom fields, pick-list, page layouts, workflow alerts and actions, custom reports, data exports and imports, and dashboards.
· Possess a strong ability to quickly adapt to new applications and platforms.
· Reconcile, balance and audit customer billing accounts.
· Foster and cultivate a campus culture built on our organization core values.
· Build and manage client portfolios and relations.
· Support, managed, and develop staff, through the fostering of positive work life balance, mentorship, and inclusive workplace culture.
· Results oriented and organized.
· Lead, strategize, plan, and host community outreach initiatives.
· Collaborate and partner with other leaders across our network to increase program quality, build our network and enhance employee experiences.
GPA: 3.9/4.0