Toneka Henry
Dallas
Summary
Results-driven professional with over four years of experience in retail management. Skilled in optimizing store operations, mentoring staff, and implementing successful promotional strategies, leading to increased foot traffic and sales.
Overview
7
7
years of professional experience
Work History
Store Manager
Mavis Tire
Houston
03.2024 - Current
- Oversaw daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Trained and mentored staff on best practices for sales and customer engagement.
- Implemented promotional strategies to increase foot traffic and drive sales growth.
- Developed employee schedules to align with peak business hours, maximizing productivity.
- Resolved customer complaints effectively, enhancing overall store reputation and loyalty.
- Collaborated with corporate teams to align local marketing efforts with company objectives.
- Analyzed sales data to identify trends and adjust inventory purchasing accordingly.
Commercial Sales Manager
Advance Auto Parts
Houston, TX
02.2022 - 03.2024
- Developed and executed sales strategies to drive revenue growth across multiple product lines.
- Managed key customer accounts, ensuring high levels of satisfaction and retention.
- Collaborated with marketing teams to align promotional initiatives with sales goals.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Oversaw inventory management processes to optimize stock levels and reduce costs.
- Fostered relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
- Trained and mentored junior sales staff, enhancing team performance and knowledge sharing.
Parts Specialist
ADS
Houston, TX
06.2019 - 03.2022
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Streamlined order processing by implementing efficient workflows and enhancing team communication.
- Provided expert guidance on parts selection, improving customer satisfaction and retention.
- Trained new staff on systems and best practices, fostering a knowledgeable workforce.
- Collaborated with suppliers to negotiate favorable terms and improve supply chain efficiency.
- Developed training materials for ongoing employee development, enhancing overall team performance.
Education
General Studies
Cedar Valley College
Dallas, TXHigh School Diploma -
Fairfield High School
Fairfield Tx05-1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Training and mentoring
- Customer service management
Timeline
Store Manager
Mavis Tire
03.2024 - Current
Commercial Sales Manager
Advance Auto Parts
02.2022 - 03.2024
Parts Specialist
ADS
06.2019 - 03.2022
General Studies
Cedar Valley College
High School Diploma -
Fairfield High School