Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonerra Samuels

Bowling Green,KY

Summary

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

13
13
years of professional experience

Work History

CNA

HOSPARUS HEALTH
10.2023 - 07.2025
  • Deliver compassionate care across hospice and palliative care settings, managing a caseload of patients in home, facility, and inpatient environments. Skillfully assist patients with essential needs such as personal hygiene, feeding, toileting, and mobility support. Collaborate closely with families, nursing staff, and administration to ensure optimal, patient-centered care while maintaining comfort, dignity, and respect during end-of-life care.
  • Monitored vital signs, documenting changes to support patient health assessments.
  • Assisted patients with daily living activities, ensuring comfort and dignity during care.
  • Provided emotional support and companionship to enhance patient well-being during treatment.

TRAVELING CNA

AGENCY
08.2018 - 01.2024
  • Deliver exceptional care within a 120-bed Long-Term Care (LTC), Rehabilitation, and Nursing Home environment. Proficiently aid patients in every facet of their fundamental requirements, ranging from personal hygiene and meal assistance to toileting and facilitating their movement throughout the facility.
  • Assisted patients with daily living activities, promoting independence and well-being.
  • Provided compassionate patient care in diverse settings, ensuring comfort and safety.

CLIENT RELATIONS SPECIALIST

NTT DATA SERVICES
05.2017 - 04.2019
  • Assisted hospitals and various providers with claim submissions and statuses, while also facilitating inquiries related to general benefits and claim status.
  • Managed client inquiries, ensuring prompt and accurate responses to enhance satisfaction.
  • Coordinated communication between clients and internal teams to streamline project execution.

TELECOMMUNICATIONS COORDINATOR

COMBINED COMMUNICATION
12.2016 - 05.2017
  • Managed incoming calls and chat interactions across a variety of businesses, adeptly relaying messages while upholding a high standard of professionalism.
  • Assisted in troubleshooting network issues, ensuring minimal downtime for users.

CLAIMS CONSULTANT

DELL, INC.
12.2012 - 03.2014
  • Assisted customers with claims-related inquiries, utilizing analytical prowess to identify trends and deliver effective solutions.
  • Analyze claims and evaluate documentation for compliance with company policies.
  • Collaborate with internal teams to resolve customer inquiries and disputes effectively.

Education

General -

WARREN CENTRAL HIGH SCHOOL
05.2007

Certified Nursing Assistant - Nursing

SOUTHERN KENTUCKY COMMUNITY AND TECHNICAL COLLEGE
07-2015

Skills

  • Ensuring Patient Care and Safety
  • Proficient in Medical Terminology
  • Dependable and Reliable Work Ethic
  • Proficient at maintaining focus on repetitive tasks
  • Empathetic Customer Care
  • Expertise in Privacy and HIPAA Regulations
  • Takes initiative and proactively addresses identified problems, ensuring swift resolutions
  • Effective Communication Skills
  • Exhibits Strong Emotional Intelligence, Skillful in Understanding and Nurturing Personal and Others' Emotions

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteHybridRemote

Timeline

CNA

HOSPARUS HEALTH
10.2023 - 07.2025

TRAVELING CNA

AGENCY
08.2018 - 01.2024

CLIENT RELATIONS SPECIALIST

NTT DATA SERVICES
05.2017 - 04.2019

TELECOMMUNICATIONS COORDINATOR

COMBINED COMMUNICATION
12.2016 - 05.2017

CLAIMS CONSULTANT

DELL, INC.
12.2012 - 03.2014

General -

WARREN CENTRAL HIGH SCHOOL

Certified Nursing Assistant - Nursing

SOUTHERN KENTUCKY COMMUNITY AND TECHNICAL COLLEGE

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