Toneshia Stephenson

Product Owner

• Maximizing the value of the Data& Analytics team products including organizing tools, the development of data systems, and reporting and analytics
  
• building and grooming the Data & analytics team backlog
  
• Interpreting business and technical objectives and create solutions to meet needs
  
• Coordinating product planning and support on complex projects that involve multiple customer groups including integrations between Salesforce and EveryAction
  
• utilization of scrum & agile methodologies
  
• ability to create strong user stories, use cases, and acceptance criteria
  
• Great communication skills and ability to conduct large group presentations
  

Scrum Master:

• Helping the Data & Analytics team implement the scrum framework
• planning the team deliverables
• helping monitor performance
• helping to alleviate roadblocks within the team’s work
  

Organizing Data Specialist (SME):

• SME for organizing tools VAN, Mobilize, EveryAction, Hustle, and more
  
• Helping state affiliates and locals with technical issues on the tools
  
• Developing and implementing trainings on organizing tools
  
• Providing strategic assistance with how to use the tools for organizing programs
  
• creation of community amongst data staff in state affiliates with the creation of data leads. Data leads would meet monthly to discuss upgrades on tools and discuss how to use them for program

●Assist in coordinating the day-to-day operation of the Labor Action Network;
● Create report templates in the LAN for walks, membership phone contacts, and mailings;
● Produce ad hoc reports on the use of the LAN
● Work with NGP-VAN, state election officials, and other outside sources on obtaining key election data (polling locations, early vote, and vote by mail results) during the campaign and making sure it is applied and used on the LAN system
● Assist with output requests, approvals, exports, and uploading of scripts in the LAN system
● Conduct AFL-CIO LAN trainings for AFL-CIO staff and affiliates
● Collaborate with other Data and Analytics team members to provide input on the design and implementation of a training curriculum on the LAN and other tools for state affiliates, State Federations, CLCs, AFL-CIO staff, coalition partner organizations, and other approved users
● Clean and standardize a variety of data files, using basic scripting and tools like Microsoft Excel
● Help to maintain the approved users’ database and assist in monitoring usage of the LAN, to make sure all user activities conform to the AFL-CIO Affiliate Member Data Agreement
● Assist users with the usage of other campaign technology
● Collaborate with other Data and Analytics team members to provide input on improvements and development to the LAN and other member engagement tools
● Provide technical support to state federations, CLCs, coalition partner organizations, and other approved users on the LAN as well as other new member engagement tools
● Work with phone, mail, and other vendors to ensure they're abiding by the AFL-CIO membership list security policies
● Provide support, guidance, and strategy to AFL-CIO staff and other stakeholders on how best to integrate the LAN and other member engagement tools into their member contact programs
● Maintenance of data systems

● Other duties as assigned

• Enforce contract language
• Service members
• Membership sign up
• Advocate on member’s behalf at grievance meetings
• Membership data
• Conducting investigations
• Educating and training shop stewards/ members

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

● Assist in coordinating the day-to-day operation of the Labor Action Network. The LAN assistant's work will conform with the AFL-CIO Executive Council policy on membership list security.
● Create templates on the LAN reports system for walks, membership phone contacts and mailings.
● Produce ad hoc reports on the use of the LAN.
● Work with Voter Activation Network, State Election officials, and other outside sources on obtaining key election data (polling locations, early vote and vote by mail results) during the campaign and making sure it is applied and used on the LAN System.
● Assist with output requests, approvals and exports on the LAN system.
● Assist in uploading scripts, results and early vote data.
● Assist in AFL-CIO LAN training program.
● Assist in account creation on the LAN System.
● Clean and standardize a variety of data files, using basic scripting and tools like Microsoft Excel.
● Help to maintain the approved users’ database and assist in monitoring usage of the LAN, to make sure all user activities conform to the AFL-CIO Executive Policy on membership list security.

● Problem solved 30,000 or more orders a day.
● Fixed the weight for packages, changed labels for orders that have been delayed, as well as packed customer orders

•Collected bio-metrics including eye screening and fingerprints to allow customers to go beyond airport security in a quick fashion.
•Examination of tickets to see if there were SSSS. SSSS is an extra security measure at the airport.
Served as an ambassador of the airport aiding with customer questions even if they were not a CLEAR
member.

• customer inquiries and suggestions courteously and professionally.

• listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Prevent shoplifting
• Greet Customers
• Maintain presence within the retail store

● Answered the phones for the Delegate Neimann
● Take notes during legislative meetings.
● Handle the schedule of the delegate.
● Assist in the scholarship program.

• Built relationships with workers.
• Organized 1,000 workers and signed them back up for the AFSCME union.
• Empowered and educated workers on changing workplace conditions in order to enhance their standard of living.
•Analyzed the political, educational, and business structure in order to come up with ways to win our labor campaign.
•Maintained data for those whom we signed up and those individuals we still needed to talk to. Made phone calls to coordinate meetings with workers as well as managed a group of workers.