Tonesia Ester
Fort Worth,TX
Summary
Experienced Operations Officer with a comprehensive business development and strategic planning understanding. Skilled in analyzing data and performance metrics to gain a complete overview of business operations.
Overview
33
33
years of professional experience
Work History
Chief Operations Officer
Cre Logistics of Fort Worth
01.2021 - Current
- Developed a successful family-owner operator transportation and 3PL logistics business.
- Implemented the onboarding process for new hires
- Established strong partnerships with external customers and management to enhance business reputation.
- Led cross-functional teams to execute high-impact projects on time and increased revenue by 100% within one year.
- Improved on-time delivery rates by closely monitoring performance metrics and addressing issues proactively.
- Negotiated contracts for warehouse assignments
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Utilized Quickbooks for payroll and financial support operations.
Chief Operations Officer
Whitehorse Express Transit
01.2020 - 04.2022
- Spearheaded the implementation of a veteran-owned transportation company.
- Oversaw the company's operations and employee productivity while building a highly inclusive culture that ensured team members could thrive and company goals were met.
- Built and maintained trusting relationships with key customers, clients, and partners.
- Analyzed internal operations and identified areas for process enhancement.
- Implemented business strategies and plans aligned with the short- and long-term goal objectives.
- Managed capital investments and expenses aggressively to ensure the company achieved investor targets for growth and profitability.
- Monitored performance with ELD tracking software, took corrective measures when necessary, and prepared detailed updates and forecasts.
Senior Warehouse Supervisor
Mother Parker’s Tea & Coffee
02.2016 - 04.2021
- Managed 15 employees during third-shift operations in shipping and receiving for tea and coffee products; acted as a liaison between the distribution center, manufacturing plant, customer service, and transportation department.
- Conducted analysis of workflow processes and formulated strategies and modifications to enhance productivity, safety, and precision.
- Assessed production requirements, integrated Lean Manufacturing principles, and delivered high-performance outcomes to minimize turnover and achieve production targets.
- Implemented team building practices with shift members; provided daily and monthly counseling; cross-trained team members; Generated production reports, reviews, disciplinary and accident reports.
- Coordinated cross-functional teams for smooth warehouse operations, resulting in increased productivity.
- Oversaw the successful integration of new software platforms into existing warehouse systems without negatively impacting day-to-day operations.
Senior Warehouse Supervisor/Assistant Manager
UNFI
02.2014 - 04.2015
- Oversaw seven supervisors and 110 cross-functional staff members in daily operations, including picking, forklift operation, loading, scheduling, and training; coordinated production schedules; conducted interviews; managed preventive maintenance; and handled conflict resolution.
- Offered leadership, conducted reviews, made immediate corrections, administered disciplinary measures, and provided training to staff members.
- Established and enhanced communication protocols to ensure accountability and maintain continuous production across various departments.
- Implemented Lean Manufacturing practices, resulting in a reduction of overtime and production time from 18 hours to 10 hours.
- Increased the standard Repack capacity from 125 cases per hour to 250 cases per hour through daily assessments, all while sustaining a 98% accuracy rate.
- Optimized storage space by reorganizing product layouts and implementing efficient shelving solutions.
- Addressed customer complaints promptly, resolving issues efficiently while maintaining positive relationships with clients.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Warehouse Supervisor
SUPERVALU Logistics
09.2007 - 11.2012
- Supervised a shipping team that included two leads, fifty-floor associates, and two clerks, overseeing the coordination of daily production flow, preventive maintenance, safety protocols, inventory control, risk management, and the implementation of training and disciplinary actions.
- Processes were successfully implemented to maintain production continuity during the transition to the new system.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Achieved a 100% inventory recycling rate through daily evaluations of pickers and forklift operations.
- Addressed customer issues with professionalism, clarity and value.
Accountable Officer (GS12)
Director of Logistics (OPM)
01.2006 - 09.2006
- Directed two of the largest Direct Support warehouses in Kuwait, while managing 206 support personnel i.e., military, contractors, and foreign nationals
- Oversaw and supported theater posture planning for distribution of Class II, IIIP, IV, and IX supplies to units in the ASG area of Operation Iraqi Freedom
- Negotiated budget proposals and accountability for personnel support, 500 vehicle support, and the high valued contracted source support of Ice and Water
- Finalized all contract agreements
- Tracked and supported mission logistics operations, contracts, transportation, inventory control, supply chain management, and accountability of a $56 million-dollar budget
- Ensured safety and training was first while implementing DOD compliances, and regulations.
Supply Manager
AECOM
01.2005 - 01.2006
- Established the, managed and trained a 130 American and 52 Foreign Nationals on the Army STAMIS SYSTEM for the Department of Defense Heavy Equipment Refurbishment Program
- Created and established a Class IX inventory of 10,000 lines worth $137 million dollars
- Responsible for the Procurement of all parts received and issued with an estimated $500 million-dollar annual revenue
- Implemented extensive production control operations to support the inventory and accountability of all vehicles imported and exported; creating a zero-dollar lost
- Developed a training program to assist in the communication barrier between cultures
- Provided updates and reports for AECOM, Iraq support Command and the Pentagon liaison.
Senior Analyst I
Stanley Associates
01.2003 - 01.2005
- Managed the starting program for the Army Prepositioned Stock 5(APS 5) supply and maintenance system
- Trained military personnel on the WMMS system and SQL trouble shooting program
- Resolved problems with readiness reporting involving downtime associated with the Army’s supply STAMIS system
- Performed structured Query Language (SQL) for trouble shooting problems with the Army Supply STAMIS System
- Maintained inventory of the Army’s Heavy Equipment and Vehicles in theater
- Provided customer service and training to military soldiers, foreign nationals and civilians.
Logistics Management Specialist
Department of Defense (Army)
05.1991 - 03.2003
- Managed warehouse operations for Engineers, Aviation, Military Intelligence, and Material Management Headquarters Center
- Streamlined logistics processes by implementing efficient inventory management systems.
- Cultivated robust partnerships with suppliers, promoting teamwork in supply chain management.
- Provide Direct Logistics Operational Support to advance support Brigades.
- Managed, trained, and developed soldiers throughout my career
- Experienced in team building, conflict resolution, and strategic planning. Managed the flow of goods and services from suppliers to customers. Supervised the functions of procurement, production, inventory, transportation, and equipment
- Managed budgets, inventory, shipping, receiving, and profits and losses
- Provided outstanding customer service to all entities.
Education
BS in Business Administration -
Capella University
05.2025
Skills
- Operations Management
- Business Administration
- Distribution Management
- Global Logistics & Supply Chain Planning
- Logistics Management
- Ground & Air Transportation
- Imports & Exports
- Crisis Management
- Staff Development
- Team Bonding
- Business Operations
- Budgeting
- Communication Skills
- Customer Service
- Strategic Planning
- Forecasting & Prioritization
- Software skills
- Microsoft Office
- WMS
- ERP
- Manhattan
- AX
- Red Prairie
- RF Scanners
- Vo collect
- LOGSA
- ARMY STAMIS Systems
- SAP
Locations
Fort Worth, TX
Timeline
Chief Operations Officer
Cre Logistics of Fort Worth
01.2021 - Current
Chief Operations Officer
Whitehorse Express Transit
01.2020 - 04.2022
Senior Warehouse Supervisor
Mother Parker’s Tea & Coffee
02.2016 - 04.2021
Senior Warehouse Supervisor/Assistant Manager
UNFI
02.2014 - 04.2015
Warehouse Supervisor
SUPERVALU Logistics
09.2007 - 11.2012
Accountable Officer (GS12)
Director of Logistics (OPM)
01.2006 - 09.2006
Supply Manager
AECOM
01.2005 - 01.2006
Senior Analyst I
Stanley Associates
01.2003 - 01.2005
Logistics Management Specialist
Department of Defense (Army)
05.1991 - 03.2003
BS in Business Administration -
Capella University
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