Toni Bowles
Columbus,Ohio
Summary
Healthcare professional with substantial experience in clinical leadership and patient care optimization. Proven ability to manage clinical teams and implement improvements in healthcare delivery. Focused on collaboration and achieving results, adaptable to changing needs of healthcare environment.
Overview
10
10
years of professional experience
Work History
Clinical Lead Psychometrician Supervisor
Nationwide Children's Hospital
08.2022 - Current
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Organized hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
Sales Associate
J. Crew
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Homeless Prevention Case Manager
Gladden Community House
10.2021 - 08.2022
- Monitored and tracked clients to ensure they were engaging in the services provided and making progress towards their goals
- Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
- Developed relationships with community partners and local agencies to coordinate services and resources for clients
- Collaborated with other case managers to ensure clients were receiving comprehensive services
- Facilitated workshops on life skills topics such as budgeting, job readiness, and stress management to enhance client selfsufficiency.
Supportive Housing Case Manager
YMCA of Central Ohio
11.2019 - 10.2021
- Conducted home visits and provided clients with assistance in areas such as securing permanent housing, securing appropriate benefits, and developing independent living skills
- Monitored clients progress and worked with them to modify goals and action steps as needed
- Coordinated with external agencies and organizations to ensure clients received the necessary resources to meet their goals
- Maintained accurate and detailed client records, tracking client progress and documenting all services provided
- Assisted clients in overcoming barriers to employment, such as lack of education or experience, and provided referrals to job training and other resources
Senior Behavior Intervention Aide
Nationwide Children's Hospital
01.2016 - 11.2019
- Implemented behavior modification strategies to build skills and decrease challenging behaviors in children with ASD
- Collaborated with parents, teachers and mental health professionals to plan, develop and evaluate interventions
- Expertise in positive reinforcement, behavioral shaping and social skills training
- Organized and led team meetings for patients, their families and other members of their care team
- Developed and implemented individualized behavior plans for youth with challenging behaviors
- Utilized a variety of behavior assessment tools to identify behavioral triggers and develop strategies for positive behavior change
Sales Associate
Express Factory Outlet
10.2018 - 06.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Psychology, Cultural Studies
Bowling Green State University
12.2012
Skills
- Communication
- Leadership
- Coaching
- Evaluating performance and tracking progress;
- Implementing individualized growth plans to create a strong team unit
- Ability to delegate tasks appropriately
- Organized
- Team management
Timeline
Sales Associate
J. Crew
10.2024 - 04.2025
Clinical Lead Psychometrician Supervisor
Nationwide Children's Hospital
08.2022 - Current
Homeless Prevention Case Manager
Gladden Community House
10.2021 - 08.2022
Supportive Housing Case Manager
YMCA of Central Ohio
11.2019 - 10.2021
Sales Associate
Express Factory Outlet
10.2018 - 06.2019
Senior Behavior Intervention Aide
Nationwide Children's Hospital
01.2016 - 11.2019
Bachelor of Arts - Psychology, Cultural Studies
Bowling Green State University
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