Toni Brian
Manager
West Point,UT
Summary
Professional Manager with strong background in maintaining high standards of cleanliness and hygiene. Skilled in handling various cleaning equipment and supplies, ensuring efficient and thorough results. Known for reliability, adaptability, and effective collaboration with team members to meet changing needs and achieve goals.
Overview
26
26
years of professional experience
5
5
Certification
Work History
Your Cleaning Lady Utah
Owner-Manager
03.1999 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Dept. Manager
Walmart
05.2011 - 02.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
Supervisor
R.B.Davis and Co.
02.2000 - 11.2003
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Education
Associated Degree in Business Management - Business Administration
Stevens Henager Collage
Layton, UT05-2016
Skills
- Team Management
- Floor Maintenance Techniques
- Waste Management
- Sanitization procedures
- Efficient time management
- Inventory Control
- Multitasking and organization
- Essential Maintenance Skills
- Chemical handling
Certification
- OSHA Certified
- Basic Life Support Certification (BLS)
- Automotive Service Excellence Certification (ASE)
- Home Health Aide (HHA) Certification
- Forklift Certification
Dept.Manager of the Quarter
Led My Team in the Quarter for Inventory accuracy, Highest Sales in the District, Lowest turnover rate of employees, Safety Procedures and Maintaining OSHA Standards and preserving Quality Control.
Timeline
Dept. Manager
Walmart
05.2011 - 02.2018
Supervisor
R.B.Davis and Co.
02.2000 - 11.2003
Your Cleaning Lady Utah
Owner-Manager
03.1999 - Current
Associated Degree in Business Management - Business Administration
Stevens Henager Collage
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