Tonirose Brizuela
Ocean Township,NJ
Summary
Highly motivated sales and customer service professional with 8 years of experience in driving revenue and enhancing customer satisfaction. Known for a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to multitask and thrive in high-pressure environments, consistently achieving performance targets and fostering strong client relationships. Eager to embrace new challenges and leverage expertise to deliver significant value in a dynamic role.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Michael Kors
Tinton Falls, Nj
02.2025 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
Merchandising Team Leader
Aerie By American Eagle
Tinton Falls, NJ
08.2023 - 02.2025
- Developed and implemented strategies to increase sales of merchandise.
- Established product selection criteria to meet customer needs and demands.
- Analyzed sales trends and developed forecasts for future demand.
- Planned, organized, and managed merchandising activities in store locations.
- Monitored inventory levels of merchandise to ensure availability of stock.
- Provided training, support, and guidance to new members of the merchandising team.
- Ensured compliance with company policies and procedures related to merchandising operations.
- Assisted in developing visual displays that promote products effectively in-store locations.
- Supervised staff responsible for stocking shelves, replenishing stock levels, setting up displays.
- Reviewed customer feedback to brainstorm new merchandise ideas.
Retail Sales Leader
Aerie By American Eagle
Tinton Falls, NJ
11.2020 - 08.2023
- Developed and implemented strategies to increase sales.
- Motivated team members to exceed customer service expectations.
- Demonstrated product knowledge to customers and provided advice on selection of merchandise.
- Trained new employees in all aspects of job duties, including customer service and cash handling procedures.
- Monitored store operations, identified areas for improvement, and developed action plans accordingly.
- Ensured compliance with company policies, regulations, and safety standards.
- Organized promotional activities such as displays and special promotional events.
- Created engaging content for store’s Instagram page to generate foot traffic and get costumers excited for new product and promotions.
- Analyzed daily sales figures to ensure that targets were met or exceeded.
- Resolved customer complaints in a professional manner.
- Supervised day-to-day activities such as opening and closing procedures, scheduling shifts, payroll processing.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Organized and updated schedules to optimize coverage for expected customer demands.
Sales Associate
Aerie By American Eagle
Tinton Falls, NJ
09.2019 - 11.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Club Demonstration Services at Costco
Ocean Township, NJ
03.2017 - 01.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
Seasonal Worker
Macy's
Eatontown, New Jersey
10.2017 - 01.2019
- Assisted customers with product selection and purchase decisions.
- Organized merchandise displays on the sales floor.
- Greeted customers entering the store and answered inquiries.
Seasonal Sales Associate
Michael Kors
Tinton Falls, New Jersey
10.2016 - 01.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
High School Diploma -
Ocean Township High School
Oakhurst, NJ06-2017
Skills
- Stock control
- Promotional planning
- Performance Analysis
- Critical Thinking
- Customer Service
- Attention to Detail
- Decision-Making
- Communication
- Business Acumen
- Needs Assessment
- Sales Forecasting
- Multitasking
- Retail Management
- Self Motivation
- Sales Development
- Upselling
- Customer Needs Assessment
- Listening Skills
- Guest Relations
- Stocking and Receiving
- Store Opening and Closing
- Positive and professional
- Retail Store Operations
- Exceeds sales goals
- Shipment Processing
- Merchandise Display
- Sales Training
- Retail merchandising expertise
- Goal-Oriented
- Flexible Schedule
- Teamwork and Collaboration
- Cash Register Operation
- POS System Operation
- Multi-tasking strength
- Digital Media
- Content Creation
- Photo and Video Editing
- Social Media- Instagram
Timeline
Assistant Manager
Michael Kors
02.2025 - Current
Merchandising Team Leader
Aerie By American Eagle
08.2023 - 02.2025
Retail Sales Leader
Aerie By American Eagle
11.2020 - 08.2023
Sales Associate
Aerie By American Eagle
09.2019 - 11.2020
Seasonal Worker
Macy's
10.2017 - 01.2019
Sales Associate
Club Demonstration Services at Costco
03.2017 - 01.2020
Seasonal Sales Associate
Michael Kors
10.2016 - 01.2017
High School Diploma -
Ocean Township High School