Dedicated professional with a strong team player attitude, experienced in hotel operations and guest services. Skilled in problem-solving and effective communication, committed to enhancing guest satisfaction through timely and efficient service.
Work History
Bell Attendant
7 Years 4 Months
Kimpton Hotels | 04.2019 - Current
Facilitated guest luggage handling and transportation arrangements to ensure timely service delivery.
Facilitated welcoming interactions and check-in assistance to enhance overall guest satisfaction upon arrival.
Coordinated with housekeeping and front desk teams to streamline guest requests and improve service efficiency.
Oversaw inventory management of hospitality supplies to ensure optimal stock levels during peak periods.
Front Desk Receptionist
9 Months
24 Hour Fitness | 02.2018 - 11.2018
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Managed front desk operations, ensuring seamless member check-ins and service delivery.
Trained new staff on front desk procedures and customer interaction protocols.
Maintained accurate member records using club management software and point-of-sale systems.
Seller Support Associate
3 Months
Amazon | 10.2017 - 01.2018
Resolved customer inquiries through various channels, enhancing overall satisfaction and retention.
Collaborated with cross-functional teams to streamline processes, improving response times and service quality.
Analyzed customer feedback to identify trends, contributing to product improvement initiatives and service enhancements.
Provided training and mentorship to new associates, fostering a knowledgeable support environment.