Professional Summary
Overview
Work History
Education
Skills
Timeline

Toni Caramat

Kimpton Hotels
Renton,WA
9
years of professional experience

Dedicated professional with a strong team player attitude, experienced in hotel operations and guest services. Skilled in problem-solving and effective communication, committed to enhancing guest satisfaction through timely and efficient service.

Work History

Bell Attendant

7 Years 4 Months
Kimpton Hotels | 04.2019 - Current
  • Facilitated guest luggage handling and transportation arrangements to ensure timely service delivery.
  • Facilitated welcoming interactions and check-in assistance to enhance overall guest satisfaction upon arrival.
  • Coordinated with housekeeping and front desk teams to streamline guest requests and improve service efficiency.
  • Oversaw inventory management of hospitality supplies to ensure optimal stock levels during peak periods.

Front Desk Receptionist

9 Months
24 Hour Fitness | 02.2018 - 11.2018
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed front desk operations, ensuring seamless member check-ins and service delivery.
  • Trained new staff on front desk procedures and customer interaction protocols.
  • Maintained accurate member records using club management software and point-of-sale systems.

Seller Support Associate

3 Months
Amazon | 10.2017 - 01.2018
  • Resolved customer inquiries through various channels, enhancing overall satisfaction and retention.
  • Collaborated with cross-functional teams to streamline processes, improving response times and service quality.
  • Analyzed customer feedback to identify trends, contributing to product improvement initiatives and service enhancements.
  • Provided training and mentorship to new associates, fostering a knowledgeable support environment.

Education

Associate of Arts - Psychiatric Nursing

WEST HILLS COLLEGE | Coalinga, CA | 01-2008

Skills

Following directions
Team collaboration
Dependability
Hotel operations

Timeline

Bell Attendant

Kimpton Hotels
04.2019 - CurrentRead More

Front Desk Receptionist

24 Hour Fitness
02.2018 - 11.2018Read More

Seller Support Associate

Amazon
10.2017 - 01.2018Read More

WEST HILLS COLLEGE

Associate of Arts from Psychiatric Nursing
Read More
Toni Caramat