Toni Cardone
Melbourne
Summary
Results-driven Public Safety Dispatch Supervisor with expertise in emergency response coordination, team management, and effective communication. Proven ability to manage high-pressure situations and ensure compliance with protocols. Dedicated professional with a strong background in public safety dispatch operations. Adept at training staff, evaluating performance, and facilitating teamwork, contributing to improved operational efficiency and enhanced emergency response outcomes. Dynamic dispatch supervisor skilled in managing daily operations and coordinating multi-agency communication. Known for adaptability and conflict resolution, continuously driving performance improvements in high-pressure environments.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Public Safety Dispatch Supervisor
Brevard County Sheriff's Office
Rockledge
01.2022 - Current
- Supervised daily dispatch operations for law enforcement and emergency services.
- Coordinated communication between dispatchers, officers, and emergency responders.
- Trained new staff on protocols and use of dispatch systems.
- Monitored radio communications for accuracy and compliance with procedures.
- Evaluated dispatcher performance and provided constructive feedback regularly.
- Managed scheduling to ensure adequate coverage during peak times.
- Facilitated regular team meetings to discuss challenges and share updates effectively.
- Responded promptly to incidents and emergency situations.
- Ensured that appropriate information was shared between agencies when responding to multi-jurisdictional incidents.
- Assisted in developing and implementing emergency response plans for various scenarios.
- Scheduled shifts for staff members based on workloads, holidays or special events.
- Maintained accurate logs of all incoming calls, radio traffic and other communications for reporting purposes.
Restaurant Manager
El Leoncito Mexican And Cuban Restaurant
Rockledge
02.2018 - 01.2022
- Supervised daily restaurant operations and staff performance.
- Managed inventory levels and ordered supplies as needed.
- Trained new employees on customer service standards and procedures.
- Ensured compliance with health and safety regulations in the kitchen.
- Coordinated special events and catered services for large groups.
- Developed staff schedules to meet peak service demands efficiently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Adhered to all health department regulations regarding food storage and preparation.
Education
Associate of Science - Paralegal Studies
Keiser University
Fort Lauderdale, FLSkills
- Emergency response coordination
- Public safety communication
- Effective teamwork
- Conflict resolution
- Staff training
- Scheduling management
- Dispatch operations supervision
- Compliance monitoring
- Call prioritization
- Stress tolerance
- Radio communications
- Multitasking efficiency
- Police department procedures
- Task prioritization
- Attention to detail
- Team building
- Excellent communication
- Professionalism
- Interpersonal skills
- First aid knowledge
- Time management
- Basic life support BLS
Certification
Florida Department of Health
Timeline
Public Safety Dispatch Supervisor
Brevard County Sheriff's Office
01.2022 - Current
Restaurant Manager
El Leoncito Mexican And Cuban Restaurant
02.2018 - 01.2022
Associate of Science - Paralegal Studies
Keiser University