Toni Chenet
Cedar Park
Summary
Experienced worker with a resourceful mindset, skilled in customer service, schedule coordination, and file management. Detail-oriented and a strong team player with exceptional organizational skills. Capable of managing multiple projects simultaneously with high accuracy. Recognized for providing personable support to staff and efficiently completing clerical tasks.
Overview
9
9
years of professional experience
Work History
Business Assistant
Carus Dental
07.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Head Baker
Rum Cakes Factory
06.2020 - 05.2022
- Managed customer service operations, including taking orders and resolving complaints
- Managed training, disciplining and motivating employees.
- Developed unique recipes for seasonal items and holidays
- Accurately prepared recipes using large batch kitchen equipment
Assistant Head Baker
Susie Cakes
05.2017 - 03.2020
- Conducted employee evaluations, assessing strengths and tracking training progress
- Filled out inventory and production sheets and planned daily production
- Prepared dozens of cakes, cookies and cupcakes daily in fast, efficient manner, meeting all high quality standards
- Reduced specialty cake frosting time to average 4 minutes per cake
Store Manager
Cupcakes Cubed
01.2016 - 04.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Introduced new methods, practices and systems to reduce turnaround time
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reconciled daily sales transactions to balance and log day-to-day revenue
Education
Dental Assistant Certification - RDA
Kaplan College
Dallas, Tx11.2011
Skills
- Adaptive and creative
- Employee training
- Active listener
- Commercial production
- Excellent attention to detail
- Administrative tasks
- Customer relations
- Quality control
- Positive and professional
- Multitasking and organization
Timeline
Business Assistant
Carus Dental
07.2022 - Current
Head Baker
Rum Cakes Factory
06.2020 - 05.2022
Assistant Head Baker
Susie Cakes
05.2017 - 03.2020
Store Manager
Cupcakes Cubed
01.2016 - 04.2017
Dental Assistant Certification - RDA
Kaplan College
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