Toni Chika

Supervised case managers, assigned cases, and managed diverse caseloads effectively.

Conducted home visits, completed assessments, and interviewed family members and witnesses.

Updated documentation and maintained accurate permanent records for all cases.

• Investigated reports of abuse or neglect, ensuring prompt responses and resolutions.
• Identified community resources and provided targeted referrals for necessary services.
• Safeguarded client privacy by adhering strictly to HIPAA protocols.
• Monitored care plans continuously, documenting interventions and recommending necessary adjustments.

• Converted incoming calls into booked service appointments.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Ranked in top level for customer satisfaction among team members.

• Identified consumer needs, clarified information and researched issues to provide alternative solutions.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Monitored queues and email inboxes to respond to consumers via multiple media formats.

• Answered customer questions and scheduled appointments.
• Entered information into system to update status reports.
• Managed schedules of team of 25 personnel to keep shifts properly staffed.
• Verified Clients Insurance Eligiblity