Toni Cordova
Perris,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Customer Care Representative
Skechers.com
Manhattan Beach, CA
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Receptionist
Vista College Preparatory
Fort Hood, TX
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Hostess
Disneyland California Adventure
Anaheim, CA
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
Education
Political Science
Riverside City College
Riverside, CASkills
- Team building and leadership
- Customer Service
- Quality Assurance
- Safety Regulations
- Personable
- MS Office
Certification
CPR
FIRST AID
Timeline
Customer Care Representative
Skechers.com
Receptionist
Vista College Preparatory
Hostess
Disneyland California Adventure
Political Science
Riverside City College
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