Toni Forbes
Customer Support Administrator
San Antonio,TX
Summary
A dependent & hard-working college graduate with plentiful experience in customer service and administrative roles.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Associate
Kyra
Okatie, SC
04.2023 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Trained new staff members on company policies and procedures.
Marketing Front Desk Agent
Spinnaker Resorts
Hilton Head Island, South Carolina
07.2021 - 08.2023
- Maximized revenue by identifying customer needs and matching them with the best-suited timeshare options.
- Organized open houses and property tours for prospective buyers, showcasing key features effectively.
- Provided ongoing support for clients post-purchase, resolving any issues or concerns promptly and efficiently.
Pharmacy Clerk
Publix Supermarkets
08.2020 - 02.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Sales Shift Supervisor
Salty Dog
Hilton Head Island, SC
03.2017 - 02.2020
- Prepared shift summary reports and communicated with the manager regularly on goals and progress.
- Regulated pricing, inventory count, and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Business Administration
University of South Carolina-Beaufort
Okatie, SC 08.2018 - 05.2022
Skills
Writing
Leadership Experience
Customer Service
Filing systems
Database entry
Verbal and written communication
Timeline
Food and Beverage Associate
Kyra
04.2023 - Current
Marketing Front Desk Agent
Spinnaker Resorts
07.2021 - 08.2023
Pharmacy Clerk
Publix Supermarkets
08.2020 - 02.2021
Bachelor of Science - Business Administration
University of South Carolina-Beaufort
08.2018 - 05.2022
Sales Shift Supervisor
Salty Dog
03.2017 - 02.2020
Similar Profiles
Kyra GagneKyra Gagne
LaunchPad Trampoline Park Southside at KyraLaunchPad Trampoline Park Southside at Kyra
Shanri-Violet Mar-LiiShanri-Violet Mar-Lii
Barista at Cafe KyraBarista at Cafe Kyra
Amanda RiveraAmanda Rivera
Insurance Specialist at Kyra insuranceInsurance Specialist at Kyra insurance
Jack EllingwoodJack Ellingwood
Day Dry Runner at Labatt Food ServiceDay Dry Runner at Labatt Food Service
Janet De La CerdaJanet De La Cerda
Sr. Staffing Coordinator at AmazonSr. Staffing Coordinator at Amazon