Toni Forbes
Customer Support Administrator
San Antonio,TX
Summary
A dependent & hard-working college graduate with plentiful experience in customer service and administrative roles.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Associate
Kyra
Okatie, SC
04.2023 - Current
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Trained new staff members on company policies and procedures.
Marketing Front Desk Agent
Spinnaker Resorts
Hilton Head Island, South Carolina
07.2021 - 08.2023
- Maximized revenue by identifying customer needs and matching them with the best-suited timeshare options.
- Organized open houses and property tours for prospective buyers, showcasing key features effectively.
- Provided ongoing support for clients post-purchase, resolving any issues or concerns promptly and efficiently.
Pharmacy Clerk
Publix Supermarkets
08.2020 - 02.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Sales Shift Supervisor
Salty Dog
Hilton Head Island, SC
03.2017 - 02.2020
- Prepared shift summary reports and communicated with the manager regularly on goals and progress.
- Regulated pricing, inventory count, and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Business Administration
University of South Carolina-Beaufort
Okatie, SC 08.2018 - 05.2022
Skills
Writing
Leadership Experience
Customer Service
Filing systems
Database entry
Verbal and written communication
Timeline
Food and Beverage Associate
Kyra
04.2023 - Current
Marketing Front Desk Agent
Spinnaker Resorts
07.2021 - 08.2023
Pharmacy Clerk
Publix Supermarkets
08.2020 - 02.2021
Bachelor of Science - Business Administration
University of South Carolina-Beaufort
08.2018 - 05.2022
Sales Shift Supervisor
Salty Dog
03.2017 - 02.2020