Toni Fridgen
Zimmerman,MN
Summary
Hardworking Field Underwriting Manager with over 15 years of experience in Crop Insurance Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Field Underwriting Manager - Crop
NAU Country Insurance
04.2013 - Current
- Assure compliance of underwriting document handling including applications, production reports, acreage reports, claim forms and other documents
- Direct employees in policy and procedures in order to maintain compliance with federal, state and company regulations
- Interface with agents and marketing staff to ensure smooth coordination of application along with product and agriculture reports processing
- Assure cross training of underwriting staff for all lines of business including MPCI, Hail & Named Peril along with other departments
- Performs audits and provides final underwriting approval on written agreement requests
- Maintain current industry and regulation knowledge along with making recommendations due to changes
- Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Senior Underwriter - Crop
NAU Country Insurance
05.2008 - 04.2013
- Identify continuous underwriting improvement initiatives by assessing alignment of current process, program and systems to business requirements and recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience
- Facilitate the translation of underwriting business needs by gathering information, review needs analysis, escalating questions and clarifying issues seeking development of effective solutions
- Collaborate with key stakeholders on evaluating medium to large customers operational needs and help implement change
- Facilitate and analyze reports and develop and maintain user guides, policies, procedures, and processes for key stakeholders
- Facilitate the evaluation of training success by assessing achievement of training objectives and transfer of knowledge to continuously improve training solutions and identify future training needs; may include creating training materials
- Responsible for testing and managing underwriting rates to ensure accurate information is implemented into the system; may include management, development and maintenance of various department systems
- Responsible for underwriting a small book of business
- Collaborate with IT, key stakeholders, and subject matter experts by reviewing underwriting business requirements and desired outcomes
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Property Manager
Metro Plains
05.2005 - 05.2008
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
Associate of Science - Sales And Marketing
St. Cloud Technical College
St. Cloud, MN 05.2005
Skills
- Underwriting Understanding
- Employee Performance Evaluations
- Directing Team Members
- Program Improvements
- Client Satisfaction
- Automated Underwriting Systems
- Customer Loyalty
- Customer Accounts Management
- Professional Relationships
Timeline
Field Underwriting Manager - Crop
NAU Country Insurance
04.2013 - Current
Senior Underwriter - Crop
NAU Country Insurance
05.2008 - 04.2013
Property Manager
Metro Plains
05.2005 - 05.2008
Associate of Science - Sales And Marketing
St. Cloud Technical College
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