Toni Furtick
Austin,Texas
Summary
Results-driven Sales Specialist with 20 years of experience specializing in business formation and tax services. Proven ability to consistently exceed sales goals while providing exceptional client service and problem-solving solutions. Expertise in LLC and corporation formation, guiding new business owners through complex tax processes, and developing tailored strategies to meet diverse client needs. Adept at collaborating with cross-functional teams to streamline processes and enhance the client experience. Seeking a challenging and rewarding role where I can leverage my expertise to drive revenue growth and contribute to organizational success.
Overview
28
28
years of professional experience
Work History
SALES SPECIALIST/Account Manager
LEGALZOOM INC.
Austin, Texas
01.2019 - Current
- Helped launch an extremely successful new initiative to cross-sell tax services to new and existing clients, resulting in a new revenue stream increasing company profitability.
- Achieved consistent ranking in the top 20% of sales representatives nationwide.
- Maintained a client retention rate of 85% through proactive follow-up and personalized support.
- Monitor accounts, identify upsell/cross-sell, understand customer setups, build pipelines, follow playbook, conduct timely email/phone follow-ups.
- Provided guidance to over 200 new business owners annually on LLC formation and business tax requirements.
- Identified and resolved numerous complex client issues, leading to positive client testimonials and an increase in referrals.
BUSINESS SALES SPECIALIST
ZenBusiness
Austin, TX
04.2024 - 12.2024
- Identified customer needs by asking questions and advising on best solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contacted customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized needs analysis techniques to build professional networks and identify sales opportunities.
- Set appointments to present solutions to prospective customers.
- Generated qualified leads through outbound calls averaging 50-75 daily.
- Produced sales quotes and finalized deals.
- Managed lead tracking system updates on a regular basis (Salesforce).
- Developed relationships with key decision makers upselling when ever possible.
ACCOUNT MANAGER
YELLOWBOOK USA
Greenville, SC
01.2007 - 01.2009
- Exceeded B2B sales goals, generated/maintained new accounts, managed existing accounts, met publication/online deadlines, consistently achieved monthly goals
- Generated and maintained Y new accounts, while diligently managing and retaining the existing account base
- Reduced advertising costs and boosted sales opportunities by over 55% through innovative internal and external prospecting techniques
AREA SALES MANAGER
SOUTHTEL WIRELESS INC.
Charlotte, NC
01.2003 - 01.2004
- Oversaw operations/sales in 4 wireless store locations, developed business, led sales teams; managed advertising/marketing, stayed updated on industry tech, analyzed sales performance, and developed outside sales team for local businesses
- Developed successful sales teams, liaised with carrier agents, and pioneered outside sales targeting local businesses, elevating revenues and community engagement
GENERAL MANAGER
SUMMIT FITNESS INC.
Charlotte, NC
01.2001 - 01.2003
- Managed million-dollar health club operations/sales, led staff, delivered sales presentations, fostered client relationships, tracked regional trends, built/directed a motivated sales force, and developed strategies for revenue goals
- Oversaw the operations and achieved $X million in sales revenue for a dynamic health club
- Led a 50+ member staff, resulting in enhanced service, close client relationships, and high satisfaction levels
- Implemented programs and incentives, resulting in a 25% increase in customer retention and satisfaction
- Instrumental in the rapid turnaround of the center's overall performance, elevating monthly revenue by over 26% within 3 ½ months and transforming summit fitness inc's least productive location into the second top-producing one
GENERAL MANAGER
COOP’S HEALTH & FITNESS
Greenville, SC
01.1998 - 01.2001
- Oversaw million-dollar health club operations/sales, managed employees, maintained customer accounts, and addressed inquiries/complaints promptly
- Managed 55 employee, maintaining customer accounts, addressing inquiries, and resolving complaints promptly
SALES MANAGER
COOP’S HEALTH & FITNESS
Greenville, SC
01.1997 - 01.1998
- Implemented creative marketing, trained sales reps on solution-based selling, enhanced scripts, consistently exceeded quotas as a sales manager, and led a successful sales team
- Achieved a consistent 7% over quota as Sales Manager, while recruiting, training, and leading a successful sales team
Education
J Sargeant Reynolds College
Richmond, VirginiaSkills
- Business Formation (LLC & Corporation)
- Client Relationship Management (CRM)
- Tax Assistance for New Businesses
- Sales Strategy & Goal Achievement
- Consultative Sales
- Problem-Solving
- Excellent Communication (Written & Verbal)
- Cross-Functional Collaboration
- Client Retention - Upselling
Affiliations
- Red Cross - Set up and promoted blood drives
- Susan G Coleman - Breast Cancer fundraiser
- Chamber of Commerce
- Member of Phi Theta Kappa National Honor Society
Professionaltitle
Strategic Account and Sales Management Leader
Timeline
BUSINESS SALES SPECIALIST
ZenBusiness
04.2024 - 12.2024
SALES SPECIALIST/Account Manager
LEGALZOOM INC.
01.2019 - Current
ACCOUNT MANAGER
YELLOWBOOK USA
01.2007 - 01.2009
AREA SALES MANAGER
SOUTHTEL WIRELESS INC.
01.2003 - 01.2004
GENERAL MANAGER
SUMMIT FITNESS INC.
01.2001 - 01.2003
GENERAL MANAGER
COOP’S HEALTH & FITNESS
01.1998 - 01.2001
SALES MANAGER
COOP’S HEALTH & FITNESS
01.1997 - 01.1998
J Sargeant Reynolds College