Toni Gilmartin
Rocky Point,USA
Summary
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Coolsmiles Orthodontics
Medford, NY
10.2022 - Current
- Performed chairside assisting to enhance efficiency during procedures.
- Executed sterilization protocols to ensure compliance with health standards.
- Delivered exceptional customer service to foster patient satisfaction.
- Conducted care calls to follow up on patient progress and address concerns.
Receptionist
Pure Dental
Wading River, NY
10.2020 - 12.2022
- Provided exceptional customer service through effective phone communication.
- Presented clear and concise treatment plans to clients.
- Managed incoming calls to ensure prompt responses and efficient service.
Receptionist
Gold Medal
Rocky Point, NY
08.2019 - 05.2020
- Handled customer inquiries via phone to maintain high service standards.
- Facilitated customer service interactions to enhance client satisfaction.
- Processed registration forms efficiently to ensure accurate record-keeping.
- Assisted with sales transactions to boost overall revenue.
- Coordinated birthday party events to provide memorable experiences for clients.
- Managed opening and closing procedures to ensure store security and readiness.
- Conducted cash drawer counts to maintain financial accuracy.
Intern
Wading River Pediatric Dentistry
Wading River, NY
01.2018 - 04.2019
- Executed room turnovers to maintain optimal hygiene standards.
- Sterilized instruments to ensure compliance with safety protocols.
- Assisted chairside during procedures to enhance operational efficiency.
Dental Assistant
Wading River Pediatric Dentistry
Wading River, NY
04.2018 - 04.2019
- Assisted during procedures by providing chairside support and ensuring instrument availability.
- Sterilized instruments to maintain strict infection control standards.
- Managed turnover of chairs to facilitate efficient patient flow.
Cashier
Rite Aid
Rocky Point, NY
01.2017 - 12.2018
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Operated cash register efficiently, processing transactions accurately.
- Managed stock levels, ensuring optimal inventory availability.
Education
NY Regents diploma -
Rocky Point High School
Rocky Point, NY06.2019
Dental Assisting Program -
The Academy at Bixhorn Career & Technical Center
Bellport, NY06.2018
Some College (No Degree) -
Suffolk County Community College
Selden, NYSkills
- HIPAA compliance
- Infection control practices
- Professional communication
- Dental terminology
- Safety protocols
- Telephone techniques
- Patient instruction
- Assisting in procedures
- Restorative tray preparation
- Impression material mixing
- Model pouring techniques
- Whitening tray fabrication
- Model trimming
- Sterilization techniques
- X-ray exposure and processing
- Digital radiology use
- Computerized record maintenance
- OSHA compliance and precautions
- Dental instrument knowledge
- Anesthetic syringe handling
- Digital X-ray operation
- Autoclave and sterilizer use
- Treatment presentation skills
- Patient follow-up strategies
- Customer service excellence
- Appointment scheduling proficiency
- Phone etiquette skills
- Health records management strategies
- Inventory management techniques
- Client relationship management skills
- Problem-solving abilities
- Multitasking efficiency
Achievements And Interests
- SkillsUSA, 2017 - 2018
- CPR certified
- Smile Train Fundraiser, 2018
- Rocky Point Varsity Volleyball
Accomplishments
- Dental Assisting Program, The Academy at Bixhorn Career & Technical Center, Bellport, NY, 06/18
- NOCTI National Certificate in Dental Assisting
- Working toward NYS Dental Assisting Certificate
- NY Regents diploma, Rocky Point High School, Rocky Point, NY, 06/19
- Associates degree, Suffolk County Community College, Selden, NY, Present
Real World Applications
Professional communication and telephone techniques, Instructing patients how to properly brush and floss, Assisting in dental procedures, Preparing restorative tray set-ups, Mixing impression materials, Pouring models using plaster and stone, Fabricating whitening trays, Trimming of diagnostic and study models, Sterilizing techniques and infection control, Exposing, processing and mounting X-rays, Use of digital radiology including panoramic X-rays, Maintaining computerized dental records, Following OSHA guidelines and universal precautions, Various types of dental Instruments including specialty set-ups, Anesthetic syringe, Omnivac, Digital X-ray machine, Schick digital sensor, Autoclave, steamclave and dry heat sterilizer, Model trimmer
Industry Knowledge
- HIPAA
- Infection Control
- Professional Communication
- Dental Terminology
- Safety Practices
Timeline
Dental Assistant
Coolsmiles Orthodontics
10.2022 - Current
Receptionist
Pure Dental
10.2020 - 12.2022
Receptionist
Gold Medal
08.2019 - 05.2020
Dental Assistant
Wading River Pediatric Dentistry
04.2018 - 04.2019
Intern
Wading River Pediatric Dentistry
01.2018 - 04.2019
Cashier
Rite Aid
01.2017 - 12.2018
NY Regents diploma -
Rocky Point High School
Dental Assisting Program -
The Academy at Bixhorn Career & Technical Center
Some College (No Degree) -
Suffolk County Community College
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