Toni Gun Shows
Malott
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
LIHEAP Specialist
Okanogan County Community Action
Okanogan
09.2024 - 01.2025
- Processed applications, verifying income eligibility and payment requests to ensure timely assistance for clients.
- Maintained client communication to support accurate and timely application completion.
- Provided short-term case management for participants in the energy assistance program.
- Oversaw walk-ins, telephone calls, and emails, providing program guideline information to improve client understanding.
- Maintained accurate client records in compliance with privacy regulations.
- Researched and analyzed customer feedback to identify areas of improvement.
Hotelier/Housekeeper
Best Western/AVID Hotel
Wenatchee
05.2023 - 09.2023
- Checked in guests, distributed room keys, and verified reservations, ensuring seamless guest experiences.
- Maintained cleanliness standards by cleaning hotel rooms and managing laundry services, contributing to guest comfort.
- Implemented service enhancements, improving overall guest satisfaction.
- Optimized day and night audit procedures, reducing errors and enhancing financial accuracy.
- Ensured data integrity while balancing accounts and generating comprehensive reports.
- Quickly adapted to innovative technologies and procedures in hotel operations.
YWCA Thrift store manager
YWCANCW
Wenatchee
06.2021 - 02.2023
- Managed daily operations, overseeing scheduling, budgeting, merchandising, sales strategies, and inventory control to ensure smooth store functionality.
- Set and achieved sales goals, significantly increasing revenue streams.
- Trained and supervised staff on customer service best practices and store policies to improve customer satisfaction.
- Enhanced volunteer engagement and staff productivity by fostering a supportive team environment.
- Developed volunteer schedules to ensure adequate coverage during peak hours.
- Facilitated team-building initiatives to strengthen workforce cohesion.
- Collaborated with YWCA director to streamline reporting and follow-up processes for improved operational efficiency.
Chelan County Fair Board
Cashmere
09.2021 - 09.2022
- Created and attached ribbons for judges to enhance award presentation.
- Coordinated setup, decoration, and dismantling of displays to ensure engaging fair atmosphere.
- Facilitated registration process for fair participants to streamline event participation.
- Chelan County Fair
Education
Some College (No Degree) - Tribal Business Law
Northwest Indian College
Bellingham, WA04-2026
Skills
- Customer service
- Performance enhancement
- Effective communication
- Team leadership
- Time management
References
- Nanci Robertson, 12 Tribes Casino LLC, FnCNncy@aol.com, (509) 670-1933
- Laura Price-Holtz, The Green Lantern Tavern, thegreen@thegreenlanterntavern.com, 509-520-1173
Volunteer Experience
Chelan County Fair Board, Cashmere, WA
Timeline
LIHEAP Specialist
Okanogan County Community Action
09.2024 - 01.2025
Hotelier/Housekeeper
Best Western/AVID Hotel
05.2023 - 09.2023
Chelan County Fair Board
09.2021 - 09.2022
YWCA Thrift store manager
YWCANCW
06.2021 - 02.2023
Some College (No Degree) - Tribal Business Law
Northwest Indian College